Jonathan Reynolds – 2015 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by Jonathan Reynolds on 2015-10-22.

To ask the Secretary of State for Transport, when he plans for the South East Flexible Ticketing scheme to be delivered.

Claire Perry

Smart ticketing was taken forward by the Coalition Government after 2010. Five train operators, serving 73% of all rail season ticket holders in the South East, have now signed up to the South East Flexible Ticketing (SEFT) programme.

Smart season tickets are already available to customers on Govia Thameslink Railway and c2c. South West Trains and Abellio Greater Anglia plan to introduce smart seasons on their services in January 2016; Southeastern will follow at the end of 2016.

A new SEFT central back office, providing critical IT infrastructure and data processing capability, underwent testing in August 2015. This will enable train operators to consider a range of new products and services including automatic delay repay, flexible season tickets and loyalty schemes, and also to extend smart ticketing across a range of transport modes including rail, trams and buses.

In September 2015, Birmingham New Street station reopened with smart-enabled ticket barriers supported by the central back office.

On current plans, the South East Flexible Ticketing programme will complete in 2018.