John Robertson – 2014 Parliamentary Question to the Home Office

The below Parliamentary question was asked by John Robertson on 2014-06-09.

To ask the Secretary of State for the Home Department, what estimate she has made of the average waiting time for people (a) applying for a passport renewal and (b) waiting for a call back from the Passport Office.

James Brokenshire

The information requested is as follows:

(a) Expected service standards for passport renewals are published at
https://www.gov.uk.
(b) The current guideline for returning calls to customers is to do so within
48 hours. Her Majesty’s Passport Office gives priority to those with the
most immediate travel plans.