Helen Jones – 2016 Parliamentary Question to the Department for Culture, Media and Sport

The below Parliamentary question was asked by Helen Jones on 2016-05-03.

To ask the Secretary of State for Culture, Media and Sport, what steps he is taking to prevent mobile telephone providers from imposing long notice periods on customers who are out of contract and wish to move to another provider.

Mr Edward Vaizey

Most mobile telephone providers include terms within contracts that require customers to serve up to 30 days’ minimum notice period in order to terminate a contract, regardless of whether the customer is within the minimum term of their contract or not. Ofcom’s view is that this may be longer than necessary and is currently consulting to make improvements with regards to mobile switching for consumers. In addition, the Government is committed to making it easier and quicker to switch services and fully supports Ofcom’s interim findings in the recent digital communications review.