The below Parliamentary question was asked by Emily Thornberry on 2015-12-08.
To ask the Secretary of State for Work and Pensions, what steps his Department has taken since the Jobseeker’s Allowance (Homeless Claimants) Amendment Regulations 2014 came into force to increase awareness of the easement of conditionality rules among Jobcentre Plus staff.
Priti Patel
All Jobcentre Plus staff have access to comprehensive and clear procedures, instructions and learning which equips them to advise customers appropriately. These products were updated to reflect the implementation of the conditionality easement for homeless claimants.
In addition, the homeless easement was communicated separately through internal staff memos and on the Department’s internal Intranet site. More recently, an internal Homelessness ‘Ask the Expert’ telephone conference was hosted for managers and staff. The event was aimed at improving services to homeless customers and covered the conditionality easement introduced in 2014.