Baroness Hayter of Kentish Town – 2016 Parliamentary Question to the Department for Business, Energy and Industrial Strategy

The below Parliamentary question was asked by Baroness Hayter of Kentish Town on 2016-09-14.

To ask Her Majesty’s Government what assessment they have made of the progress made by the eight Competent Authorities recognised as relevant bodies under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 and the amending regulations to ensure consistency across their respective jurisdictions.

Baroness Neville-Rolfe

The Government supports the use of Alternative Dispute Resolution (ADR) to help businesses and consumers save time and money when dealing with complaints. Approved ADR is available for every consumer to trader dispute in the UK.

We have not estimated what proportion of retail businesses have a designated ADR provider as it is open to the retailer to choose a different ADR provider with the necessary skills and experience to deal with a particular dispute.

The Chartered Trading Standards Institute acts as the lead competent authority and has held working groups and individual meetings with the other competent authorities to ensure consistency of approach.