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Gavin Newlands – 2016 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Gavin Newlands on 2016-02-04.

To ask the Secretary of State for Work and Pensions, how much his Department has spent on using debt collection agencies in each of the last seven years.

Justin Tomlinson

The Department’s policy is to recover outstanding debt whenever possible. Where a person is not in receipt of benefit and all the Department’s attempts at recovery have been unsuccessful, the overpayment will be referred to a debt collection agency. The debtor is always given an opportunity to make an agreement to pay the Department before the debt is sent to a debt collection agency to recover.

With the exception of one service provider currently being used by the Child Maintenance Group, the Department does not hold extant, direct contracts with any debt collection agencies although the nature of some of the expired contracts means that a number of collections are still being made. DWP now makes use of one main contract with Indesser. The Framework Contract is managed by Cabinet Office. Indesser manage relationships with a number of Debt Collection Agencies on behalf of all Government Customers.

Under the terms of the Framework Agreement, Indesser and its sub-contractors must comply with relevant industry and public sector standards for service delivery including those of the Credit Services Association, the Code of Practice and the Financial Conduct Authority guidelines. The standards are listed in the DMI Framework Agreement. Indesser reviews subcontractor compliance with these standards through audit and assurance activity, including responsibility for ensuring that they comply with relevant industry standards, managing their performance, and monitoring any complaints. Customer departments (i.e. DWP) in turn receive Letters of Assurance which they review to ensure standards are being achieved and the audits are effective.

The breakdown of figures you have requested is derived from operational processes and systems designed solely for the purpose of helping the Department to manage its business. As it was not originally intended for publication, it has not been subjected to the rigorous quality assurance checks applied to our published official statistics.

The debt collection agency costs of the Child Maintenance Group and DWP are given separately. Please note that the figures are rounded to the nearest £10,000.

The cost to the DWP of the debt collection agencies, and the related recovery made by them, is as follows:

Financial Year	Spend	Recoveries
2009/2010	£1.59m	£8.50m
2010/2011	£1.33m	£9.77m
2011/2012	£2.11m	£13.94m
2012/2013	£1.95m	£14.15m
2013/2014	£2.12m	£15.00m
2014/2015	£2.52m	£17.30m
2015/2016*	£1.64m	£11.05m
*to date

The cost to Child Maintenance Group of the debt collection agencies, and the related recovery made by them, is as follows:

Financial Year	Spend	Recoveries
2009/2010	£1.25m	£10.20m
2010/2011	£0.56m	£4.68m
2011/2012	£0.35m	£1.35m
2012/2013	£0.21m	£1.71m
2013/2014	£0.05m	£1.21m
2014/2015	£0.10m	£0.86m
2015/2016 to date	£0.07m	£0.53m

01/01/2023

Gavin Newlands – 2016 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Gavin Newlands on 2016-02-04.

To ask the Secretary of State for Work and Pensions, with how many debt collection agencies his Department has a contract.

Justin Tomlinson

The Department’s policy is to recover outstanding debt whenever possible. Where a person is not in receipt of benefit and all the Department’s attempts at recovery have been unsuccessful, the overpayment will be referred to a debt collection agency. The debtor is always given an opportunity to make an agreement to pay the Department before the debt is sent to a debt collection agency to recover.

With the exception of one service provider currently being used by the Child Maintenance Group, the Department does not hold extant, direct contracts with any debt collection agencies although the nature of some of the expired contracts means that a number of collections are still being made. DWP now makes use of one main contract with Indesser. The Framework Contract is managed by Cabinet Office. Indesser manage relationships with a number of Debt Collection Agencies on behalf of all Government Customers.

Under the terms of the Framework Agreement, Indesser and its sub-contractors must comply with relevant industry and public sector standards for service delivery including those of the Credit Services Association, the Code of Practice and the Financial Conduct Authority guidelines. The standards are listed in the DMI Framework Agreement. Indesser reviews subcontractor compliance with these standards through audit and assurance activity, including responsibility for ensuring that they comply with relevant industry standards, managing their performance, and monitoring any complaints. Customer departments (i.e. DWP) in turn receive Letters of Assurance which they review to ensure standards are being achieved and the audits are effective.

The breakdown of figures you have requested is derived from operational processes and systems designed solely for the purpose of helping the Department to manage its business. As it was not originally intended for publication, it has not been subjected to the rigorous quality assurance checks applied to our published official statistics.

The debt collection agency costs of the Child Maintenance Group and DWP are given separately. Please note that the figures are rounded to the nearest £10,000.

The cost to the DWP of the debt collection agencies, and the related recovery made by them, is as follows:

Financial Year	Spend	Recoveries
2009/2010	£1.59m	£8.50m
2010/2011	£1.33m	£9.77m
2011/2012	£2.11m	£13.94m
2012/2013	£1.95m	£14.15m
2013/2014	£2.12m	£15.00m
2014/2015	£2.52m	£17.30m
2015/2016*	£1.64m	£11.05m
*to date

The cost to Child Maintenance Group of the debt collection agencies, and the related recovery made by them, is as follows:

Financial Year	Spend	Recoveries
2009/2010	£1.25m	£10.20m
2010/2011	£0.56m	£4.68m
2011/2012	£0.35m	£1.35m
2012/2013	£0.21m	£1.71m
2013/2014	£0.05m	£1.21m
2014/2015	£0.10m	£0.86m
2015/2016 to date	£0.07m	£0.53m

01/01/2023

Gavin Newlands – 2016 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Gavin Newlands on 2016-02-04.

To ask the Secretary of State for Work and Pensions, how his Department regulates the activities of debt collection agencies during the period that they are under contract with his Department.

Justin Tomlinson

The Department’s policy is to recover outstanding debt whenever possible. Where a person is not in receipt of benefit and all the Department’s attempts at recovery have been unsuccessful, the overpayment will be referred to a debt collection agency. The debtor is always given an opportunity to make an agreement to pay the Department before the debt is sent to a debt collection agency to recover.

With the exception of one service provider currently being used by the Child Maintenance Group, the Department does not hold extant, direct contracts with any debt collection agencies although the nature of some of the expired contracts means that a number of collections are still being made. DWP now makes use of one main contract with Indesser. The Framework Contract is managed by Cabinet Office. Indesser manage relationships with a number of Debt Collection Agencies on behalf of all Government Customers.

Under the terms of the Framework Agreement, Indesser and its sub-contractors must comply with relevant industry and public sector standards for service delivery including those of the Credit Services Association, the Code of Practice and the Financial Conduct Authority guidelines. The standards are listed in the DMI Framework Agreement. Indesser reviews subcontractor compliance with these standards through audit and assurance activity, including responsibility for ensuring that they comply with relevant industry standards, managing their performance, and monitoring any complaints. Customer departments (i.e. DWP) in turn receive Letters of Assurance which they review to ensure standards are being achieved and the audits are effective.

The breakdown of figures you have requested is derived from operational processes and systems designed solely for the purpose of helping the Department to manage its business. As it was not originally intended for publication, it has not been subjected to the rigorous quality assurance checks applied to our published official statistics.

The debt collection agency costs of the Child Maintenance Group and DWP are given separately. Please note that the figures are rounded to the nearest £10,000.

The cost to the DWP of the debt collection agencies, and the related recovery made by them, is as follows:

Financial Year	Spend	Recoveries
2009/2010	£1.59m	£8.50m
2010/2011	£1.33m	£9.77m
2011/2012	£2.11m	£13.94m
2012/2013	£1.95m	£14.15m
2013/2014	£2.12m	£15.00m
2014/2015	£2.52m	£17.30m
2015/2016*	£1.64m	£11.05m
*to date

The cost to Child Maintenance Group of the debt collection agencies, and the related recovery made by them, is as follows:

Financial Year	Spend	Recoveries
2009/2010	£1.25m	£10.20m
2010/2011	£0.56m	£4.68m
2011/2012	£0.35m	£1.35m
2012/2013	£0.21m	£1.71m
2013/2014	£0.05m	£1.21m
2014/2015	£0.10m	£0.86m
2015/2016 to date	£0.07m	£0.53m

01/01/2023

Gavin Newlands – 2016 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Gavin Newlands on 2016-02-04.

To ask the Secretary of State for Work and Pensions, what his Department’s policy is on using debt collection agencies for collection of outstanding payments.

Justin Tomlinson

The Department’s policy is to recover outstanding debt whenever possible. Where a person is not in receipt of benefit and all the Department’s attempts at recovery have been unsuccessful, the overpayment will be referred to a debt collection agency. The debtor is always given an opportunity to make an agreement to pay the Department before the debt is sent to a debt collection agency to recover.

With the exception of one service provider currently being used by the Child Maintenance Group, the Department does not hold extant, direct contracts with any debt collection agencies although the nature of some of the expired contracts means that a number of collections are still being made. DWP now makes use of one main contract with Indesser. The Framework Contract is managed by Cabinet Office. Indesser manage relationships with a number of Debt Collection Agencies on behalf of all Government Customers.

Under the terms of the Framework Agreement, Indesser and its sub-contractors must comply with relevant industry and public sector standards for service delivery including those of the Credit Services Association, the Code of Practice and the Financial Conduct Authority guidelines. The standards are listed in the DMI Framework Agreement. Indesser reviews subcontractor compliance with these standards through audit and assurance activity, including responsibility for ensuring that they comply with relevant industry standards, managing their performance, and monitoring any complaints. Customer departments (i.e. DWP) in turn receive Letters of Assurance which they review to ensure standards are being achieved and the audits are effective.

The breakdown of figures you have requested is derived from operational processes and systems designed solely for the purpose of helping the Department to manage its business. As it was not originally intended for publication, it has not been subjected to the rigorous quality assurance checks applied to our published official statistics.

The debt collection agency costs of the Child Maintenance Group and DWP are given separately. Please note that the figures are rounded to the nearest £10,000.

The cost to the DWP of the debt collection agencies, and the related recovery made by them, is as follows:

Financial Year	Spend	Recoveries
2009/2010	£1.59m	£8.50m
2010/2011	£1.33m	£9.77m
2011/2012	£2.11m	£13.94m
2012/2013	£1.95m	£14.15m
2013/2014	£2.12m	£15.00m
2014/2015	£2.52m	£17.30m
2015/2016*	£1.64m	£11.05m
*to date

The cost to Child Maintenance Group of the debt collection agencies, and the related recovery made by them, is as follows:

Financial Year	Spend	Recoveries
2009/2010	£1.25m	£10.20m
2010/2011	£0.56m	£4.68m
2011/2012	£0.35m	£1.35m
2012/2013	£0.21m	£1.71m
2013/2014	£0.05m	£1.21m
2014/2015	£0.10m	£0.86m
2015/2016 to date	£0.07m	£0.53m

01/01/2023

Gavin Newlands – 2016 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Gavin Newlands on 2016-02-04.

To ask the Secretary of State for Work and Pensions, what assessment of the ethical standards of debt collection agencies his Department undertakes before entering into a contract with such agencies.

Justin Tomlinson

The Department’s policy is to recover outstanding debt whenever possible. Where a person is not in receipt of benefit and all the Department’s attempts at recovery have been unsuccessful, the overpayment will be referred to a debt collection agency. The debtor is always given an opportunity to make an agreement to pay the Department before the debt is sent to a debt collection agency to recover.

With the exception of one service provider currently being used by the Child Maintenance Group, the Department does not hold extant, direct contracts with any debt collection agencies although the nature of some of the expired contracts means that a number of collections are still being made. DWP now makes use of one main contract with Indesser. The Framework Contract is managed by Cabinet Office. Indesser manage relationships with a number of Debt Collection Agencies on behalf of all Government Customers.

Under the terms of the Framework Agreement, Indesser and its sub-contractors must comply with relevant industry and public sector standards for service delivery including those of the Credit Services Association, the Code of Practice and the Financial Conduct Authority guidelines. The standards are listed in the DMI Framework Agreement. Indesser reviews subcontractor compliance with these standards through audit and assurance activity, including responsibility for ensuring that they comply with relevant industry standards, managing their performance, and monitoring any complaints. Customer departments (i.e. DWP) in turn receive Letters of Assurance which they review to ensure standards are being achieved and the audits are effective.

The breakdown of figures you have requested is derived from operational processes and systems designed solely for the purpose of helping the Department to manage its business. As it was not originally intended for publication, it has not been subjected to the rigorous quality assurance checks applied to our published official statistics.

The debt collection agency costs of the Child Maintenance Group and DWP are given separately. Please note that the figures are rounded to the nearest £10,000.

The cost to the DWP of the debt collection agencies, and the related recovery made by them, is as follows:

Financial Year	Spend	Recoveries
2009/2010	£1.59m	£8.50m
2010/2011	£1.33m	£9.77m
2011/2012	£2.11m	£13.94m
2012/2013	£1.95m	£14.15m
2013/2014	£2.12m	£15.00m
2014/2015	£2.52m	£17.30m
2015/2016*	£1.64m	£11.05m
*to date

The cost to Child Maintenance Group of the debt collection agencies, and the related recovery made by them, is as follows:

Financial Year	Spend	Recoveries
2009/2010	£1.25m	£10.20m
2010/2011	£0.56m	£4.68m
2011/2012	£0.35m	£1.35m
2012/2013	£0.21m	£1.71m
2013/2014	£0.05m	£1.21m
2014/2015	£0.10m	£0.86m
2015/2016 to date	£0.07m	£0.53m

01/01/2023

Stephen Timms – 2016 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Stephen Timms on 2016-02-04.

To ask the Secretary of State for Work and Pensions, how many universal credit claimants there were in (a) Tameside, (b) Oldham, (c) Wigan and (d) Warrington in the most recent period for which figures are available.

Priti Patel

The information you have requested is available in the official Universal Credit statistics: https://www.gov.uk/government/collections/universal-credit-statistics

“

01/01/2023

Margaret Ferrier – 2016 Parliamentary Question to the Department for Business, Innovation and Skills

The below Parliamentary question was asked by Margaret Ferrier on 2016-02-03.

To ask the Secretary of State for Business, Innovation and Skills, which (a) Ministers and (b) officials of his Department attended the Welsh Tata Steel Task Force meeting on (i) 20 January and (ii) 1 February 2016.

Anna Soubry

No Ministers from the Department for Business, Innovation and Skills (BIS) attended the meetings of the Welsh Tata Steel Task Force on 20 January and 1 February 2016. However, my noble Friend, the Parliamentary Under Secretary of State for the Department of Energy and Climate Change and the Wales Office (Lord Bourne of Aberystwyth) was present at the meeting on 1^st February. A Senior Civil Service official from BIS attended both meetings.

01/01/2023

Margaret Ferrier – 2016 Parliamentary Question to the Department for Business, Innovation and Skills

The below Parliamentary question was asked by Margaret Ferrier on 2016-02-03.

To ask the Secretary of State for Business, Innovation and Skills, which (a) Ministers and (b) officials of his Department attended the Scottish Steel Task Force meeting on (i) 29 January 2015, (ii) 13 November 2015, (iii) 26 November 2015, (iv) 11 December 2015 and (v) 14 January 2016.

Anna Soubry

The Department for Business, Innovation and Skills (BIS) was not present at the first meeting of the Scottish Steel Task Force which took place on 29^th October 2015. However, BIS was represented by a Grade 6 level official at the meetings on 13 and 26 November 2015 and 14 January 2016, as well as at the most recent meeting on 4 February 2016. Officials from the Scotland Office have attended all meetings of the Task Force. There was no meeting on 29 January 2016.

01/01/2023

Lord Shinkwin – 2016 Parliamentary Question to the Department of Health

The below Parliamentary question was asked by Lord Shinkwin on 2016-03-17.

To ask Her Majesty’s Government whether they will take steps to ensure that the issues highlighted in the Parliamentary Inquiry into Abortion on the Grounds of Disability of 2013, and in particular the finding that many parents are steered towards abortion and feel that they do not receive adequate information about other options, are not exacerbated by the introduction of cell-free DNA, non-invasive prenatal testing techniques.

Lord Prior of Brampton

There is a long established Fetal Anomaly Screening Programme (NHS FASP) that prospective parents can choose whether to participate in. The UK National Screening Committee recommendation on non-invasive prenatal testing (NIPT) does not change the choices available to prospective parents within the NHS FASP. Guidance from the Royal College of Obstetricians and Gynaecologists makes it clear that women and their partners should receive appropriate information and support from a properly trained multidisciplinary team, who must adopt a supportive and non-judgemental approach.

NIPT testing as part of the NHS FASP will not be used to determine the sex of the foetus. Abortion on the grounds of gender alone is illegal.

01/01/2023

David Anderson – 2016 Parliamentary Question to the Department for Communities and Local Government

The below Parliamentary question was asked by David Anderson on 2016-02-09.

To ask the Secretary of State for Communities and Local Government, what steps he has taken to ensure the powers of intervention over Local Government Pension Scheme funds’ non-financial investment policies do not conflict with (a) Article 18 of EU Directive 41/2003 and (b) Occupational Pension Scheme Investment Regulations 2005.

Mr Marcus Jones

The Department is currently consulting on proposals to amend the scheme’s investment regulations to allow the Secretary of State to make a proportionate intervention in the investment function of an administering authority if it has not had regard to best practice, guidance or regulations. The consultation was published on the basis that the scheme is consistent with the way in which Directive 41/2003 on the Institutions for Occupational Retirement Provision Directive was transposed into national law, including the Occupational Pension Scheme (Investment) Regulations 2005. The consultation closes on 19 February.

01/01/2023

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