STORY
The Government has outlined aviation accessibility improvements aimed at reducing damage to wheelchairs and improving assistance for disabled passengers. The Department for Transport said more than 1,000 wheelchairs were damaged in transit in 2023, representing approximately 0.43% of those transported. The measures follow recommendations from Baroness Tanni Grey-Thompson and work by the Aviation Accessibility Implementation Group.
A standardised form introduced in March allows passengers to provide wheelchair battery and handling information before travelling. Staff training developed with disabled passengers is also being strengthened, while a digital platform will be trialled to help passengers communicate their assistance requirements in advance. Transport Secretary Heidi Alexander said passengers should be able to travel with dignity and confidence that their mobility equipment would be handled safely.
Separately, the Civil Aviation Bill progressing through Parliament would give the aviation regulator stronger enforcement powers, including fines, and remove the compensation cap for lost or damaged wheelchairs and mobility aids on domestic UK flights. The Government also plans to consult on further accessibility reforms within 12 months of Royal Assent. These legislative changes remain proposals rather than protections already in force.