Tag: Press Release

  • PRESS RELEASE : The path to 2 per cent inflation − speech by Silvana Tenreyro [November 2022]

    PRESS RELEASE : The path to 2 per cent inflation − speech by Silvana Tenreyro [November 2022]

    The press release issued by the Bank of England on 11 November 2022.

    In this speech Professor Silvana Tenreyro explains how energy prices affect inflation, and how that can depend on the strength of the labour market. She discusses how government and financial-market responses to the economic shock may inform the Monetary Policy Committee’s decision on interest rates.

    She sets out how these factors interact, and explains why in her assessment it was necessary to raise interest rates by 0.25 percentage points at the November 2022 Monetary Policy Committee Meeting.

    Speech [in .pdf format]

  • PRESS RELEASE : Bank of England sets out plans for a demand-led approach to unwind recent financial stability gilt purchases in a timely but orderly way [November 2022]

    PRESS RELEASE : Bank of England sets out plans for a demand-led approach to unwind recent financial stability gilt purchases in a timely but orderly way [November 2022]

    The press release issued by the Bank of England on 10 November 2022.

    Between 28 September and 14 October 2022 the Bank of England, in line with its financial stability objective, conducted temporary and targeted purchases of index-linked and long-dated conventional UK government bonds (gilts). The objective of those purchases was to restore orderly market conditions following dysfunction in the UK gilt market, and in doing so reduce risks from contagion to credit conditions for UK households and businesses.

    In total, the Bank’s holdings of gilts purchased in these operations amount to £19.3bn, of which £12.1bn are long-dated conventional gilts and £7.2bn are index-linked gilts.footnote[1]

    Consistent with the objectives of the purchases announced on 28 September, the Bank is now setting out how it intends to unwind this portfolio in a way that is timely but orderly.

    Unwind must be timely to ensure the Bank delivers on its commitment that the purchases would be temporary in nature. Based on ongoing market monitoring and intelligence, the Bank judges that it is appropriate to begin the unwind before the end of the year. To deliver a timely exit, the Bank therefore intends to make gilts in the portfolio available to interested buyers from 29 November.

    At the same time, unwind must be done in a way that is orderly to ensure it does not trigger renewed dysfunction. With this in mind, the Bank’s sales will commence not at a fixed pace, but will be designed in a demand-led way that is responsive to prevailing market conditions.

    Once the unwind process begins the Bank will allow eligible counterparties to express interest in purchasing any of the index-linked and/or long-dated conventional gilts held in the portfolio via a form of reverse enquiry window.

    Acceptance of any bids to buy gilts will be at the Bank’s discretion, based on its assessment of the pattern of demand. As a general principle only bids that are deemed attractive relative to prevailing market levels will be accepted.

    This means that there will be instances when the Bank could sell a larger volume of bonds if demand is particularly strong; but also times when the Bank will sell few or no bonds if there is insufficient demand. This demand-led approach is intended to allow us to meet demand where it exists while limiting the impact of sales on market conditions.

    A Market Notice will be published in the week commencing 21 November that will set out operational details of the Bank’s planned approach, including how and when the reverse enquiry window will be made available. Gilt-edged Market Makers will also be invited to a call next week to discuss operational implications and initial feedback. To ensure transparency, minutes of that call will be published on the Bank’s website.

    The Financial Policy Committee has welcomed the Bank’s plans to unwind its temporary holdings of UK government debt in a timely but orderly fashion.

    The Monetary Policy Committee (MPC) has been informed of these plans, in line with the Concordat governing MPC’s engagement with the Bank’s Executive regarding balance sheet operations. As noted in the MPC’s November 2022 Minutes, the MPC has judged that these financial stability operations by the Bank would not affect the MPC’s ability to conduct monetary policy, including its earlier decision to sell UK government bonds.

    1. These figures are in proceeds terms.
  • PRESS RELEASE : Risks from leverage: how did a small corner of the pensions industry threaten financial stability? − speech by Sarah Breeden [November 2022]

    PRESS RELEASE : Risks from leverage: how did a small corner of the pensions industry threaten financial stability? − speech by Sarah Breeden [November 2022]

    The press release issued by the Bank of England on 7 November 2022.

    Sarah Breeden explains how leverage in non-banks can pose risks to financial stability and so to the economy as a whole. She sets what needs to be done – by participants, by regulators and by financial stability authorities – to ensure those risks to financial stability are reduced.
  • PRESS RELEASE : Sketch by Sir Edwin Lutyens of his original design for the Cenotaph at Whitehall is discovered among papers at Scotney Castle [November 2022]

    PRESS RELEASE : Sketch by Sir Edwin Lutyens of his original design for the Cenotaph at Whitehall is discovered among papers at Scotney Castle [November 2022]

    The press release issued by the National Trust on 10 November 2022.

    A sketch by Sir Edwin Lutyens of his design for the original Cenotaph in 1919 has been discovered among papers in the archive at National Trust property Scotney Castle in Kent.

    The sketch, in black and white and coloured pencil, depicts the first Cenotaph at Whitehall, London, with a military figure stationed at each corner, and two wreaths. Lutyens had written next to the sketch, “wreaths from the King” and “Queen Alexandra” with question marks next to them, leading to the question, was the sketch done before the first ceremony took place?

    Scotney Castle was the former home of architectural historian Christopher Hussey whose biography of Lutyens is considered by many to be one of the best on his life and career.

    Lutyens’ design for the first Cenotaph was in wood and was created at speed in 1919 for the ceremony to commemorate the end of the First World War. Following the outpouring of support for it, the decision was made to replace it with a more permanent version in Portland stone which is the one that remains today.

    How the newly discovered sketch of it came to be at Scotney Castle is still a mystery.

    National Trust curator Jerzy-Kierkuc-Bielinski explained: “Scotney’s archive contains boxes of Hussey’s research notes and other documents related to the Hussey family, and we are preparing to move them to the Kent Records Office at Maidstone so scholars and the general public can access and study them more easily. Before we transfer them, I have been reviewing the documents which is when I discovered the sketch.

    “There are other sketches by Lutyens of his design for the Cenotaph in other collections and institutions, but why we have this one at Scotney is a bit of a puzzle. It is sketched on the reverse of a sheet of notepaper with Lutyens’ London address on it. The drawing on note paper suggests this may have been done as an informal architectural study where Lutyens was thinking about elements of the design for himself rather than to show anyone else.

    “Possibly, Lutyens was using this drawing to decide where best wreaths could be placed so that they could be seen during the commemorations in July 1919 to mark the end of the First World War. How exactly Christopher Hussey acquired the drawing needs more research but, as editor of Country Life, he was well-aware of Lutyens’ work as an architect of many country houses. It is likely that the drawing came to Scotney as part of the research Hussey was undertaking into his 1950 biography of Lutyens.”

    Jerzy continued: “We have more research to do to discover how and why the sketch came to be at Scotney and will share more with our visitors when the house re-opens in the spring and we can display it. But one thing is for certain, as one of Lutyens’ most important commissions, this little sketch of the first Cenotaph is a remarkable find. It is a real piece of history.”

    Collating the Hussey papers is part of a major project that has been ongoing at Scotney Castle to catalogue all the documents and other collections since the house came into the care of the National Trust in 2007.

    During this time, several other notable discoveries have included a metal trunk full of memorabilia discovered in the attic, amassed by Brigadier General Arthur Hussey during his time in action during the First World War, and a vast collection of ancient coins spanning 25 centuries, gathered by Edmund Hussey III and his son in the 19th century, found in the back of a drawer.

  • PRESS RELEASE : Time’s up for rogue landlords who are failing vulnerable residents [November 2022]

    PRESS RELEASE : Time’s up for rogue landlords who are failing vulnerable residents [November 2022]

    The press release issued by the Department for Levelling Up, Housing and Communities on 12 November 2022.

    Rogue landlords who exploit the supported housing system at the expense of vulnerable residents could be banned from operating or fined up to £30,000 as enforcement is stepped up across the country.

    A £20 million government fund will support councils to crack down on landlords who profit through benefit claims but fail to support their vulnerable residents.

    Supported housing provides accommodation alongside care, support, or supervision for residents who may have experience of homelessness, mental health issues or domestic abuse.

    Poor performing landlords will need to improve and provide better accommodation and support or face enforcement action, including penalty charge notices of up to £30,000, prohibition orders on the most dangerous properties or even prosecution.

    The funding will enable councils to step up inspection of accommodation standards and provide enhanced scrutiny of Housing Benefit claims to ensure they are reasonable. It will also improve local enforcement of the quality of accommodation and support to residents including supervision, advice, or help with life skills, to help tenants live independently in the community.

    Housing Secretary Michael Gove MP said:

    Time’s up for rogue landlords who take money from the taxpayer while exploiting vulnerable people.

    We are stepping in to help councils crack down on this appalling activity and I will be working closely with Bob Blackman MP on his Private Members’ Bill to deliver tough new laws to end this practice once and for all.

    The announcement comes ahead of the second reading of Bob Blackman’s Private Members Bill on 18 November which seeks to address poor-quality supported housing.

    The Supported Housing Improvement Programme funds announced today follows successful pilots in Birmingham, Blackburn, Darwen, Blackpool and Hull councils which helped them carry out over 1,000 property inspections of supported housing backed by over £5 million.  A further £6m funding was award to these councils through the Supported Housing Programme in August 2022, to help them continue to build on their work here.

  • PRESS RELEASE : Building an economic governance framework fit for the challenges ahead [November 2022]

    PRESS RELEASE : Building an economic governance framework fit for the challenges ahead [November 2022]

    The press release issued by the European Commission on 9 November 2022.

    The European Commission has today adopted a Communication setting out orientations for a reformed EU economic governance framework. Taking into account the key concerns over the current framework, these aim to strengthen debt sustainability and enhance sustainable and inclusive growth through investment and reforms.

    The orientations seek to ensure that the framework is simpler, more transparent and effective, with greater national ownership and better enforcement, while allowing for reform and investment and reducing high public debt ratios in a realistic, gradual and sustained manner. In this way, the reformed framework should help build the green, digital and resilient economy of the future, while ensuring the sustainability of public finances in all Member States, in line with President von der Leyen‘s 2022 State of the Union address. Today’s Communication follows extensive outreach to stakeholders and Member States.

    National plans to ensure debt sustainability and enhance sustainable growth, anchored in a common EU framework

    It is proposed to move to a transparent risk-based EU surveillance framework that differentiates between countries by taking into account their public debt challenges. National medium-term fiscal-structural plans are the cornerstone of the Commission’s proposed framework. They would integrate fiscal, reform and investment objectives, including those to address macroeconomic imbalances where necessary, into a single holistic medium-term plan, thus creating a coherent and streamlined process. Member States would have greater leeway in setting their fiscal adjustment path, strengthening the national ownership of their fiscal trajectories.

    A single operational indicator – net primary expenditure, i.e. the expenditure which is in a government’s control – would serve as a basis for setting the fiscal adjustment path and carrying out annual fiscal surveillance, thereby significantly simplifying the framework.

    How it would work:

    • As part of the common EU framework, the Commission would present a reference fiscal adjustment path, covering a period of four years, based on its debt sustainability analysis methodology. This reference adjustment path should ensure that debt of Member States with substantial or medium debt challenges would be put on a plausible downward path, and that the deficit would remain credibly below the 3% of GDP reference value set out in the Treaty.
    • Member States would then submit plans setting out their medium-term fiscal path, and priority reform and public investment commitments. Member States could propose a longer adjustment period, extending the fiscal adjustment path by up to three years when the path is underpinned by a set of reform and investment commitments that support debt sustainability and respond to common EU priorities and targets.
    • As a third step, the Commission would assess the plans, providing a positive assessment if debt is placed on a downward path or stays at prudent levels, and the budget deficit remains credibly below the 3% of GDP reference value over the medium term. The Council would endorse the plans following a positive assessment from the Commission.
    • Finally, the Commission would continuously monitor the implementation of the plans. Member States would submit annual progress reports on the implementation of the plans to facilitate effective monitoring and ensure transparency.

    More scope would be given to Member States for the design of their fiscal trajectories. At the same time, we are also putting in place more stringent EU enforcement tools to ensure delivery. The deficit-based excessive deficit procedure (EDP) would be maintained, while the debt-based EDP would be reinforced. It would be activated when a Member State with debt above 60% of GDP deviates from the agreed expenditure path.

    Enforcement mechanisms would be reinforced: the use of financial sanctions would be made more effective by lowering their amounts. There would also be stronger reputational sanctions. The macroeconomic conditionality for structural funds and for the Recovery and Resilience Facility would be applied in a similar spirit, i.e. EU financing could also be suspended when Member States have not taken effective action to correct their excessive deficit.

    In addition, a new tool would ensure the implementation of reform and investment commitments underpinning a longer adjustment path. A failure to implement reform and investment commitments could result in a more restrictive adjustment path and, for euro area Member States, the imposition of financial sanctions.

    More effectively preventing and correcting harmful imbalances

    The Macroeconomic Imbalance Procedure (MIP) aims to identify potential macroeconomic risks early on, prevent the emergence of harmful macroeconomic imbalances and correct the imbalances that already exist. The reform proposals for the MIP centre on an enhanced dialogue between the Commission and Member States to create a better common understanding of the challenges identified under the MIP and the policies needed to address them. This would, in turn, lead to a commitment from Member States to include the reforms and investments needed to prevent or correct imbalances in their national medium-term fiscal-structural plan.

    The preventive role of the MIP would be strengthened in a macroeconomic environment characterised by new and evolving risks. The assessment of whether imbalances exist would be made more forward-looking with a view to detecting and addressing emerging imbalances early on. More weight would be placed on trend developments and on whether policies have been implemented to address imbalances, when assessing whether imbalances have been corrected.

    A more focused and streamlined post-programme surveillance framework

    Post-programme surveillance assesses the repayment capacity of Member States that have benefited from financial assistance programmes. As part of the new framework, and while keeping the legislative text unchanged, the Commission proposes to apply it differently by setting clearer objectives, with the intensity of the framework linked to these objectives. In particular, post-programme surveillance would focus on assessing repayment capacity, monitoring the implementation of unfinished reforms, and assessing whether corrective measures are needed in the context of concerns for repayment capacity or continued market access.

    The intensity of post-programme surveillance would evolve over time, along with the evolving risk assessment.

    Next steps

    Swift agreement on revising the EU fiscal rules and other elements of the economic governance framework is a pressing priority at the current critical juncture for the EU economy. Member States and the Commission should reach a consensus on the reform of the economic governance framework ahead of Member States’ budgetary processes for 2024.

    The Commission will consider tabling legislative proposals on the basis of today’s Communication and the ensuing discussions. It will again provide guidance for fiscal policy for the period ahead in the first quarter of 2023. This guidance will facilitate the coordination of fiscal policies and the preparation of Member States’ stability and convergence programmes for 2024 and beyond.

    Background

    Since the Treaty of Maastricht of 1992, the EU’s economic governance framework has helped to create conditions for economic stability, sustainable economic growth and higher employment. This framework consists of the EU fiscal policy framework (the Stability and Growth Pact, the European Semester, and requirements for national fiscal frameworks), the Macroeconomic Imbalances Procedure, and the framework for macroeconomic financial assistance programmes.

    However, while the framework has evolved over time to address certain weaknesses, it has also grown increasingly complex and not all instruments and procedures have stood the test of time.

    The reform proposals set out in the Communication follow a review of the effectiveness of the economic surveillance framework first launched in February 2020 (and relaunched in October 2021). The review was carried out in line with the so-called six-pack and two-pack legislative reforms, which require the Commission to review and report on the application of the legislation every five years. Today’s orientations take into account the extensive public debate and consultation process where a wide range of stakeholders expressed their views on the key objectives of the framework, its functioning, and new challenges to be addressed.

    The lessons learned from the policy responses to recent economic shocks, including the interaction between reforms and investment under the Recovery and Resilience Facility, have informed the Commission’s proposal for a reformed framework. The reform proposals are also shaped by the higher and more diverse public debt levels and the need to facilitate investments for common EU priorities, notably to ensure the green and digital transitions, and energy security in the years to come.

  • PRESS RELEASE : Commission proposes stable and predictable support package for Ukraine for 2023 of up to €18 billion [November 2022]

    PRESS RELEASE : Commission proposes stable and predictable support package for Ukraine for 2023 of up to €18 billion [November 2022]

    The press release issued by the European Commission on 9 November 2022.

    Following the European Council meeting of 20-21 October 2022, the Commission has today proposed an unprecedented support package for Ukraine of up to €18 billion for 2023. This will come in the form of highly concessional loans, disbursed in regular instalments as of 2023.

    This stable, regular and predictable financial assistance – averaging €1.5 billion per month – will help cover a significant part of Ukraine’s short-term funding needs for 2023, which the Ukrainian authorities and the International Monetary Fund estimate at €3 to €4 billion per month. The support put forward by the EU would need to be matched by similar efforts by other major donors in order to cover all of Ukraine’s funding needs for 2023.

    Thanks to this package, Ukraine will be able to keep on paying wages and pensions and maintain essential public services running, such as hospitals, schools, and housing for relocated people. It will also allow Ukraine to ensure macroeconomic stability, and restore critical infrastructure destroyed by Russia in its war of aggression, such as energy infrastructure, water systems, transport networks, roads and bridges.

    Support under the instrument will be accompanied by reforms, to further enhance the rule of law, good governance, anti-fraud and anti-corruption measures in Ukraine. Therefore, while taking into account the evolution on the ground, financial support will be framed by policy conditions, geared towards strengthening Ukraine’s institutions and preparing the ground for a successful reconstruction effort, as well as supporting Ukraine on its European path.

    How will this package work?

    Building on previous Macro-Financial Assistance packages, this Macro-Financial Assistance+ (MFA+) instrument offers high flexibility and very favourable terms for Ukraine, catering to the country’s current situation and ensuring swift action to support the Ukrainian people.

    The funds will be provided through highly concessional loans, to be repaid in the course of maximum 35 years, starting in 2033. In a further expression of solidarity, the EU also proposes to cover Ukraine’s interest rate costs, through additional targeted payments by Member States into the EU budget. EU Member States and third countries will also be able to add more funds to the instrument, to be used as grants, should they wish to do so. The funds will then be channelled through the EU budget, allowing Ukraine to receive the support in a coordinated manner.

    The MFA+ instrument will be accompanied by reforms to help Ukraine advance on its path to becoming a member of the EU. This means that the Ukrainian government will have to complement the financial support with sectoral and institutional reforms, including anti-corruption and judicial reforms, respect of the rule of law, good governance, and modernisation of the national and local institutions. We will check that these reforms have been effectively put in place when paying out the instalments.

    How will the package be financed?

    To secure the funds for the loans, the Commission proposes to borrow on capital markets using the diversified funding strategy. This would enable the Commission to use the full portfolio of funding instruments to secure market funding on the most advantageous terms, when these are needed.

    To guarantee this borrowing for Ukraine, the Commission proposes to use the headroom of the 2021-2027 EU budget in a targeted manner for Ukraine, limited in time. The headroom is the difference between the own resources ceiling (i.e. the maximum amount of resources that the Commission can ask Member States to contribute in a given year) and the funds that it actually needs to cover the expenses foreseen by the budget. The headroom, which is already used to guarantee the borrowing for financial assistance programmes to Member States, will guarantee bond investors that the amounts lent to the EU to finance Ukrainian loans borrowing will be repaid under all circumstances.

    Next steps

    To ensure a smooth delivery of the package, the Commission is putting forward three legislative proposals. These will need approval by the European Parliament and EU Member States in the Council before entering into force.

    As always, the Commission will be working hand in hand with all EU institutions concerned for a swift adoption.

    Background

    Russia’s unprovoked and unjustified invasion of Ukraine has inflicted horrific human pain and mass-scale destruction of towns and communities. The European Union and its Member States have shown unwavering solidarity with people fleeing the war. The Union has immediately mobilised support to the Ukrainian government to keep its essential functions going, on top of the emergency and humanitarian assistance, and military aid provided to Ukraine.

    Since the start of the war, Team Europe has mobilised €19.7 billion to support Ukraine, a large part of which comes in the form of macro-financial assistance (MFA). We have already disbursed €4.2 billion in MFA and will disburse further €2.5 billion by the end of the month as second disbursement of EUR 5 billion emergency MFA. Another €620 million in grants as budget support has also been disbursed to help Ukraine cover urgent needs on the ground.

    In addition, Member States have shown unprecedented solidarity by welcoming millions of people fleeing the war in Ukraine. To support these efforts, the EU has activated the Temporary Protection Directive, granting access to jobs, housing, education and healthcare across the EU to over 4 million people fleeing the war.

    The Commission is also coordinating its largest ever operation under the EU Civil Protection Mechanism for a wide array of support measures for Ukrainian citizens, including in the health, energy, food and agriculture sectors, and providing shelters, machinery as well as vital medical and energy equipment and evacuations.

    Furthermore, the Commission, together with the Member States and the Energy Community, has been providing support for the Ukrainian energy system since this spring, and stepped up its efforts following the targeted shelling of vital energy infrastructure. The EU’s Civil Protection Mechanism has facilitated the shipment of generators, transformers and cables, among others. Under the Ukraine Energy Support Fund established by the Energy Community at the request of the European Commission, €25.5 million have been made available to cover the immediate needs in the energy sector. The Commission also delivered more than €40 million worth Chemical, Biological, Radiological and Nuclear threat countermeasures and equipment from the EU reserves and allocated €13 million for the restoration of laboratories damaged by the Russian occupiers at Chornobyl.

    To support Ukraine, the Commission has also put forward measures to facilitate trade, notably the suspension of import duties on Ukrainian exports, and to establish solidarity lanes to help Ukraine export agricultural goods.

    In addition, military assistance measures amounting to €3.1 billion have been provided under the European Peace Facility. This will be used to reimburse Member States for their in-kind military support to Ukraine.

    The EU’s efforts to support Ukraine come on top of the comprehensive set of actions put forward to tackle the dramatic consequences of Russia’s war of aggression. The invasion has led to the ramping up of energy prices and of the overall cost of living for citizens in the EU. In this context, both the EU and Member States have been taking concrete measures to support businesses and households, especially vulnerable ones, in their ability to pay their energy bills and to ensure access to energy supplies.

  • PRESS RELEASE : UK government hosts British-Irish Council in Blackpool to bring islands closer together [November 2022]

    PRESS RELEASE : UK government hosts British-Irish Council in Blackpool to bring islands closer together [November 2022]

    The press release issued by the Department for Levelling Up, Housing and Communities on 11 November 2022.

    • Rishi Sunak the first Prime Minister to attend the Summit since 2007
    • UK government holds positive talks with devolved governments in Blackpool for 38th British-Irish Council Summit
    • Delegates discussed approaches to supporting sustainable growth and regeneration across these islands.

    The UK government has hosted the 38th British-Irish Council Summit in Blackpool where the discussions included topics such as the war in Ukraine, the rising cost of living and sustainable economic growth.

    Building upon the Prime Minister’s calls to the First Ministers on his first day in office, and demonstrating the importance of pragmatic and constructive working, the Prime Minister travelled to Blackpool on Thursday to open the summit and welcome delegates – the first Prime Minister in 15 years to attend.

    Established in 1999, the British-Irish Council was created two decades ago by the Belfast (Good Friday) Agreement to promote positive, practical relationships among the people of the islands and to provide a forum for co-operation.

    Membership includes the UK and Irish government, devolved administrations and crown dependencies. There were no devolved leaders in attendance from Northern Ireland due to the current suspension of the Northern Ireland Executive.

    The Summit was chaired by the Minister for Intergovernmental Relations, Rt Hon Michael Gove MP. He said:

    This British-Irish Council has given us an opportunity to discuss the challenge all parts of these islands face with the rising cost of living and how we can do more to support the most vulnerable in our communities.

    The Prime Minister’s attendance and constructive conversations with the First Ministers is a clear signal of our renewed ambition to work more closely together, with an absolute focus on tackling the most pressing issues across the UK.

    As we approach the 25th anniversary of the Belfast (Good Friday) Agreement next year, which established the British-Irish Council, everyone in attendance agreed that restoring devolved government in Northern Ireland is an absolute priority over the coming months.

  • PRESS RELEASE : New online Armed Forces compensation service goes live [November 2022]

    PRESS RELEASE : New online Armed Forces compensation service goes live [November 2022]

    The press release issued by the Ministry of Defence on 11 November 2022.

    Veterans UK, part of Defence Business Services (DBS), has launched a new online claim service to help people to access injury and illness compensation more easily. Veterans UK is responsible for administering compensation and pensions schemes for both serving personnel, veterans and their families. The new service is part of our commitment to modernising the services we provide to the Defence community and is the first step in the digitalisation of DBS’s Compensation Schemes. Before launching the service, the Veterans Modernisation Team had to successfully complete a Cabinet Office Beta Assessment and provide evidence to show they had met a 14-point service standard.

    How will the new online service help customers?

    Although the paper claim form can still be used if customers prefer, the online service has been developed entirely using a ‘user needs’ approach, identifying what users want and need and providing a digital solution. It has the following added benefits for customers:

    • The online form takes less time to complete in comparison to the paper form
    • The online form is more intuitive, meaning it only asks questions relevant to the individuals claim and is based on previous questions
    • Individuals can submit multiple claims on one application
    • There is an option to save progress and take a break
    • It allows individuals easily upload supporting documents relevant to their claim
    • The online form can be accessed via any internet device, including phones

    Tom Stewart, AH Veterans Modernisation at DBS said:

    Our digital transformation and business innovation is fundamentally raising and meeting our customers’ elevated expectations. This vital work elevates the business to a new level of effectiveness, heralding a new culture which is now fundamentally and profoundly changing our people and our processes. The services that the team have developed are agile, enhance the reputation of DBS but most importantly, they are demonstrably improving customer service.

    The Project

    The Project began in 2019 following a review of the current, mostly paper based, approaches to delivering our services and how digital enhancements could improve our customer experience. The online claim service was one of several initiatives, all of which have been completed including:

    • reviewing and re-writing the Veterans UK web pages on GOV.UK
    • providing voice to text software for our staff
    • new iPhone technology for our Welfare Staff
    • introducing file barcoding and scanning/tracking service

    DBS passed an Alpha assessment in July 2020 and have recently completed the Beta Assessment which has involved producing 120 slides of evidence, a four-hour interview with an independent panel outside of DBS and giving evidence to illustrate responses. This has been a challenging assessment process, but it ensures important Government transaction services are fit for purpose and DBS are delighted to have passed all required stages to be able to officially launch the digital form. This achievement would not have been possible without the many DBS teams and individuals involved. Special thanks are also given to the charities and 1400 customers who volunteered to help.

    The online claims service, the first of our modernised services, is now live. We will be continuing to modernise more of our services and will keep you informed of these improvements as they develop, via the Veterans UK GOV.UK page. You can also follow us on Facebook @modveteransuk and Twitter @VeteransUK_MOD.

  • PRESS RELEASE : Foreign Secretary summons Iranian Chargé d’Affaires over threats to journalists in the UK [November 2022]

    PRESS RELEASE : Foreign Secretary summons Iranian Chargé d’Affaires over threats to journalists in the UK [November 2022]

    The press release issued by the Foreign Office on 11 November 2022.

    The Foreign Secretary today instructed the FCDO to summon Iran’s most senior diplomat following a series of serious threats against journalists living in the UK.

    In recent years, the Metropolitan Police have contacted a number of UK-based journalists, having received credible information about a threat to their lives.

    Foreign Secretary James Cleverly said:

    The UK will always stand up to threats from foreign nations. I summoned the Iranian representative today to make clear that we do not tolerate threats to life and intimidation of any kind towards journalists, or any individual, living in the UK.

    The Iranian regime has responded to widespread internal protests with the suppression of freedom of expression and the targeting of media outlets operating in Iran. More than 40 journalists have been arrested and detained.