Tag: Parliamentary Question

  • Nick Gibb – 2014 Parliamentary Question to the Department of Health

    Nick Gibb – 2014 Parliamentary Question to the Department of Health

    The below Parliamentary question was asked by Nick Gibb on 2014-04-29.

    To ask the Secretary of State for Health, what the waiting time is for new routine referrals to Ophthalmology in each NHS hospital trust area.

    Dr Daniel Poulter

    Information on the median average waiting time for patients waiting to start consultant-led ophthalmology treatment for all National Health Service trusts and NHS foundation trusts in England is shown in the following table.

    Latest data for February 2014 shows that the median average waiting time for patients waiting to start consultant-led ophthalmology treatment in the Western Sussex Hospitals NHS Foundation Trust is 8.6 weeks.

    Monthly Referral to Treatment (RTT) waiting times for incomplete pathways in ophthalmology, February 2014

    Provider Name

    Average (Median) Waiting Time (In Weeks)

    Aintree University Hospital NHS Foundation Trust

    4.7

    Airedale NHS Foundation Trust

    4.1

    Ashford And St Peter’s Hospitals NHS Foundation Trust

    4.9

    Barts Health NHS Trust

    6.2

    Bedford Hospital NHS Trust

    6.0

    Blackpool Teaching Hospitals NHS Foundation Trust

    7.3

    Bolton NHS Foundation Trust

    5.5

    Bradford Teaching Hospitals NHS Foundation Trust

    4.9

    Brighton And Sussex University Hospitals NHS Trust

    5.7

    Buckinghamshire Healthcare NHS Trust

    10.2

    Burton Hospitals NHS Foundation Trust

    5.7

    Calderdale And Huddersfield NHS Foundation Trust

    4.9

    Cambridge University Hospitals NHS Foundation Trust

    5.2

    Central Manchester University Hospitals NHS Foundation Trust

    5.3

    Chelsea And Westminster Hospital NHS Foundation Trust

    5.1

    Chesterfield Royal Hospital NHS Foundation Trust

    6.5

    City Hospitals Sunderland NHS Foundation Trust

    5.1

    Colchester Hospital University NHS Foundation Trust

    4.7

    Countess Of Chester Hospital NHS Foundation Trust

    6.4

    County Durham And Darlington NHS Foundation Trust

    6.8

    Coventry And Warwickshire Partnership NHS Trust

    4.4

    Croydon Health Services NHS Trust

    4.9

    Derbyshire Community Health Services NHS Trust

    5.3

    Doncaster And Bassetlaw Hospitals NHS Foundation Trust

    5.0

    Dorset County Hospital NHS Foundation Trust

    6.9

    Dorset Healthcare University NHS Foundation Trust

    8.8

    East And North Hertfordshire NHS Trust

    4.5

    East Cheshire NHS Trust

    6.1

    East Kent Hospitals University NHS Foundation Trust

    4.9

    East Lancashire Hospitals NHS Trust

    4.2

    East Sussex Healthcare NHS Trust

    6.0

    Epsom And St Helier University Hospitals NHS Trust

    4.9

    Frimley Park Hospital NHS Foundation Trust

    6.5

    George Eliot Hospital NHS Trust

    2.7

    Gloucestershire Hospitals NHS Foundation Trust

    4.3

    Great Western Hospitals NHS Foundation Trust

    7.5

    Guy’s And St Thomas’ NHS Foundation Trust

    4.2

    Hampshire Hospitals NHS Foundation Trust

    5.7

    Harrogate And District NHS Foundation Trust

    5.5

    Heart Of England NHS Foundation Trust

    5.3

    Hinchingbrooke Health Care NHS Trust

    3.6

    Homerton University Hospital NHS Foundation Trust

    3.0

    Hull And East Yorkshire Hospitals NHS Trust

    5.5

    Imperial College Healthcare NHS Trust

    5.1

    Isle Of Wight NHS Trust

    5.5

    James Paget University Hospitals NHS Foundation Trust

    4.8

    Kettering General Hospital NHS Foundation Trust

    5.7

    King’s College Hospital NHS Foundation Trust

    6.1

    Kingston Hospital NHS Foundation Trust

    4.6

    Lancashire Teaching Hospitals NHS Foundation Trust

    5.0

    Leeds Teaching Hospitals NHS Trust

    4.8

    Lewisham And Greenwich NHS Trust

    5.1

    Luton And Dunstable University Hospital NHS Foundation Trust

    5.1

    Maidstone And Tunbridge Wells NHS Trust

    6.3

    Mid Cheshire Hospitals NHS Foundation Trust

    5.6

    Mid Essex Hospital Services NHS Trust

    5.7

    Mid Staffordshire NHS Foundation Trust

    4.7

    Mid Yorkshire Hospitals NHS Trust

    5.4

    Milton Keynes Hospital NHS Foundation Trust

    4.0

    Moorfields Eye Hospital NHS Foundation Trust

    5.7

    Norfolk And Norwich University Hospitals NHS Foundation Trust

    6.4

    North Cumbria University Hospitals NHS Trust

    7.2

    North Middlesex University Hospital NHS Trust

    6.0

    North West London Hospitals NHS Trust

    3.8

    Northampton General Hospital NHS Trust

    4.2

    Northern Devon Healthcare NHS Trust

    5.5

    Northern Lincolnshire And Goole NHS Foundation Trust

    5.4

    Nottingham University Hospitals NHS Trust

    5.3

    Oxford University Hospitals NHS Trust

    8.5

    Pennine Acute Hospitals NHS Trust

    5.4

    Peterborough And Stamford Hospitals NHS Foundation Trust

    5.4

    Plymouth Hospitals NHS Trust

    5.8

    Poole Hospital NHS Foundation Trust

    5.7

    Portsmouth Hospitals NHS Trust

    5.6

    Queen Victoria Hospital NHS Foundation Trust

    8.8

    Royal Berkshire NHS Foundation Trust

    6.7

    Royal Cornwall Hospitals NHS Trust

    5.5

    Royal Devon And Exeter NHS Foundation Trust

    4.8

    Royal Free London NHS Foundation Trust

    6.8

    Royal Liverpool And Broadgreen University Hospitals NHS Trust

    4.6

    Royal Surrey County Hospital NHS Foundation Trust

    5.9

    Royal United Hospital Bath NHS Trust

    5.2

    Salisbury NHS Foundation Trust

    4.0

    Sandwell And West Birmingham Hospitals NHS Trust

    4.5

    Sheffield Teaching Hospitals NHS Foundation Trust

    5.6

    Sherwood Forest Hospitals NHS Foundation Trust

    5.6

    Shrewsbury And Telford Hospital NHS Trust

    10.4

    South Devon Healthcare NHS Foundation Trust

    4.2

    South Tees Hospitals NHS Foundation Trust

    6.3

    South Tyneside NHS Foundation Trust

    6.8

    South Warwickshire NHS Foundation Trust

    5.8

    Southend University Hospital NHS Foundation Trust

    5.4

    Southern Health NHS Foundation Trust

    4.4

    Southport And Ormskirk Hospital NHS Trust

    3.5

    St George’s Healthcare NHS Trust

    7.0

    St Helens And Knowsley Hospitals NHS Trust

    4.7

    Stockport NHS Foundation Trust

    6.7

    Surrey And Sussex Healthcare NHS Trust

    6.2

    Taunton And Somerset NHS Foundation Trust

    8.3

    The Dudley Group NHS Foundation Trust

    5.8

    The Hillingdon Hospitals NHS Foundation Trust

    4.1

    The Newcastle Upon Tyne Hospitals NHS Foundation Trust

    4.7

    The Princess Alexandra Hospital NHS Trust

    5.4

    The Queen Elizabeth Hospital, King’s Lynn, NHS Foundation Trust

    3.2

    The Rotherham NHS Foundation Trust

    2.1

    The Royal Bournemouth And Christchurch Hospitals NHS Foundation Trust

    5.2

    The Royal Wolverhampton NHS Trust

    4.5

    United Lincolnshire Hospitals NHS Trust

    6.2

    University College London Hospitals NHS Foundation Trust

    5.9

    University Hospital Of North Staffordshire NHS Trust

    4.8

    University Hospital Southampton NHS Foundation Trust

    5.6

    University Hospitals Birmingham NHS Foundation Trust

    5.3

    University Hospitals Bristol NHS Foundation Trust

    5.3

    University Hospitals Coventry And Warwickshire NHS Trust

    5.2

    University Hospitals Of Leicester NHS Trust

    5.8

    University Hospitals Of Morecambe Bay NHS Foundation Trust

    5.2

    Walsall Healthcare NHS Trust

    5.5

    Warrington And Halton Hospitals NHS Foundation Trust

    3.4

    West Hertfordshire Hospitals NHS Trust

    10.8

    West Suffolk NHS Foundation Trust

    3.1

    Western Sussex Hospitals NHS Foundation Trust

    8.6

    Weston Area Health NHS Trust

    5.6

    Wirral University Teaching Hospital NHS Foundation Trust

    6.0

    Worcestershire Acute Hospitals NHS Trust

    4.7

    Worcestershire Health And Care NHS Trust

    4.2

    Wrightington, Wigan And Leigh NHS Foundation Trust

    4.0

    Wye Valley NHS Trust

    5.6

    Yeovil District Hospital NHS Foundation Trust

    3.0

    York Teaching Hospital NHS Foundation Trust

    5.4

    Notes:

    1. Median waiting times are calculated from aggregate data, rather than patient level data, and therefore are only estimates of the position on average waits.

    2. Median waiting times are not calculated for organisations (and treatment functions) with less than 50 pathways in the month.

    3. The following trusts did not submit any RTT incomplete pathway data for February 2014:

    – Barnet and Chase Farm Hospitals NHS Trust;

    – Barking, Havering & Redbridge NHS Trust;

    – Derby Hospitals NHS Foundation Trust;

    – Tameside Hospital NHS Foundation Trust;

    – The Whittington Hospital NHS Trust; and

    – Ipswich Hospital NHS Trust.

  • Mark Hendrick – 2014 Parliamentary Question to the Department of Health

    Mark Hendrick – 2014 Parliamentary Question to the Department of Health

    The below Parliamentary question was asked by Mark Hendrick on 2014-06-17.

    To ask the Secretary of State for Health, what discussions Ministers in his Department have had with the Nursing and Midwifery Council on its proposals to increase professional fees for nurses by £20 per annum later in 2014.

    Dr Daniel Poulter

    The Nursing and Midwifery Council (NMC) is an independent body and it is therefore for the NMC Council to determine the level of the annual fee it charges for registration. On 26 March 2014, the NMC Council reviewed the level of this fee and agreed a proposal to increase it from £100 per annum to £120 in March 2015. The NMC is running a public consultation between 8 May and 31 July 2014, where its proposal is open to scrutiny. No decision on the proposed fee increase has been made at present.

    Ministers keep the issue of professional regulation under regular review and the Department has frequent contact with professional regulators, including the NMC. On 12 March 2014, I met with representatives of the NMC for a regular update meeting. This meeting was not specifically set up to discuss the NMC registration fee, but during this meeting the NMC provided information about its fee review process.

  • Nick de Bois – 2014 Parliamentary Question to the Department for Education

    Nick de Bois – 2014 Parliamentary Question to the Department for Education

    The below Parliamentary question was asked by Nick de Bois on 2014-04-29.

    To ask the Secretary of State for Education, how many (a) managerial, (b) teaching and (c) clerical staff in schools in Enfield were paid more than (i) £42,000, (ii) £69,000 and (iii) £100,000 in the last year for which figures are available.

    Mr David Laws

    The table below provides the full- and part-time numbers of qualified leadership and classroom teachers in publicly-funded schools in Enfield local authority area who are paid salaries of more than £42,000, £69,000 and £100,000.

    Over £42,000

    Over £69,000

    Over £100,000

    Leadership

    390

    80

    10

    Classroom

    580

    Total

    970

    80

    10

    The information provided is from the November 2012 School Workforce Census. Local authority area figures from the November 2013 School Workforce Census will be published in summer 2014.

    Data is not available for managerial and clerical staff.

  • Jim Cunningham – 2014 Parliamentary Question to the Home Office

    Jim Cunningham – 2014 Parliamentary Question to the Home Office

    The below Parliamentary question was asked by Jim Cunningham on 2014-06-17.

    To ask the Secretary of State for the Home Department, whether she authorised the UK’s classification of (a) Google, (b) Facebook, (c) webmail services and (d) other companies that operate in the UK as external communications.

    James Brokenshire

    External Communication is defined within the Regulation of Investigatory Powers Act (RIPA) 2000 and the statutory Interception of Communications Code of Practice which was approved by Parliament and came into force on 1 July 2002. The Government has no present plans to amend the definition of external communication.

    Under RIPA, interception warrants are issued by the Secretary of State.

  • Sadiq Khan – 2014 Parliamentary Question to the Ministry of Justice

    Sadiq Khan – 2014 Parliamentary Question to the Ministry of Justice

    The below Parliamentary question was asked by Sadiq Khan on 2014-04-29.

    To ask the Secretary of State for Justice, what the days staffing levels were against the (a) benchmark and (b) baseline staffing level at the time of the disturbance of HM Prison Northumberland on Saturday 29 March 2014.

    Jeremy Wright

    The information requested could not be obtained within the timescale. I will write to the Member in due course.

  • Jim Murphy – 2014 Parliamentary Question to the Department for International Development

    Jim Murphy – 2014 Parliamentary Question to the Department for International Development

    The below Parliamentary question was asked by Jim Murphy on 2014-06-17.

    To ask the Secretary of State for International Development, if she will make it her policy to support the adoption of a target to integrate climate adaptation and emissions reductions into development plans and poverty reduction strategies in Open Working Group negotiations on the Sustainable Development Goals.

    Justine Greening

    The UK supports integrating climate change adaptation and mitigation strategies into development plans and poverty reduction strategies. This language is included in the most recent draft goals and targets list released by the co-chairs of the Open Working Group (OWG) on 2 June.

    The final targets in the post-2015 development framework will be subject to international negotiations in the United Nations, in which the UK will play an active role.

  • Sadiq Khan – 2014 Parliamentary Question to the Ministry of Justice

    Sadiq Khan – 2014 Parliamentary Question to the Ministry of Justice

    The below Parliamentary question was asked by Sadiq Khan on 2014-04-29.

    To ask the Secretary of State for Justice, when the re-opened wings at (a) HM Prison Hull and (b) HM Prison Chelmsford will take prisoners.

    Jeremy Wright

    We will always have enough prison places for those sent to us by the courts and continue to modernise the prison estate so that it delivers best value for the taxpayer

    This Government has a long term strategy for managing the prison estate. We will have increased the adult male prison capacity so that we have more places than we inherited from the previous Government.

    The retention of significant spare prison capacity over and above what is required is expensive and cannot be justified given the current financial climate. The mothballing of spare capacity at HM Prisons Chelmsford and Hull saved the taxpayer £3.6m in the financial year 2013-14. This compares to the significantly lower cost of maintaining this accommodation on a mothballed basis, so that it could be reactivated if necessary.

    We have reviewed the refurbishment requirements at both sites and believe that, with minor investment, they can now be reopened on a contingency basis without carrying out a full refurbishment. These costs are anticipated to be around £132k by the time they have reopened. From the end of March to date, around £12k has been spent on Chelmsford, and around £107k has been spent on Hull.

    The indicative additional staffing requirement to reactivate the places at Hull is around 65 members of staff – of which approximately 40 are uniformed. The indicative additional staffing requirement to reactivate the places at Chelmsford is around 30 members of staff – of which approximately 20 are uniformed grades. This means we are able to create additional places at an average cost of £7k per place (subject to final benchmarking review), as opposed to the average cost of a prison per place of £26,139.

    The staffing requirement will initially be met by short term detached duty from other prisons, before looking to redeploy staff permanently where surpluses exist – and if necessary through external recruitment.

    Subject to certification, Hull will create 282 places and Chelmsford 148 places, with prisoners due to start arriving this summer.

    The reactivation of these places is a prudent and good value for money response to an increased prison population. Under the previous administration, police and court cells were turned into temporary prisons, with over 50,000 prisoners held in these cells in 2007-08 alone.

  • Jim Cunningham – 2014 Parliamentary Question to the Ministry of Justice

    Jim Cunningham – 2014 Parliamentary Question to the Ministry of Justice

    The below Parliamentary question was asked by Jim Cunningham on 2014-06-17.

    To ask the Secretary of State for Justice, how much was spent on professional interpretation services by each prison in England and Wales in 2013; and on how many occasions such interpretation services were used in each prison in 2013.

    Jeremy Wright

    The Ministry of Justice Language Services Contract commenced on the 31st October 2011 and went live operationally in January 2012. The new interpreting contract was introduced to tackle the inefficiencies and inconsistencies in the previous system and saved taxpayers £15m in its first year. We have seen dramatic improvements over the life of the contract so far, with performance currently at 94% success rate, record numbers of bookings are now being made and fulfilled, and we continue to drive further improvement in performance.

    The number of occasions on which interpretation services were used, and the total cost of these for each prison in 2013, can be found in the table below:

    Prison

    Number of Jobs

    Total Cost

    HMP Shepton Mallet NOMS – Prisons

    1

    £37.30

    HMP Sudbury NOMS – Prisons

    1

    £165.75

    HMP Bedford

    151

    £2,307.40

    HMP Belmarsh

    274

    £88,467.31

    HMP Blundeston

    10

    £254.86

    HMP Brixton

    27

    £2,488.47

    HMP Bure

    4

    £646.30

    HMP Cardiff

    34

    £211.13

    HMP Dartmoor

    4

    £402.55

    HMP Elmley

    23

    £796.05

    HMP Erlestoke

    3

    £1,611.97

    HMP Frankland

    136

    £25,122.43

    HMP Guys Marsh

    13

    £802.64

    HMP Haverigg

    10

    £454.78

    HMP Hewell

    61

    £858.92

    HMP Highpoint

    48

    £2,220.03

    HMP Holme House

    34

    £1,220.84

    HMP Leeds

    108

    £1,449.70

    HMP Leyhill

    3

    £314.74

    HMP Lindholme

    18

    £2,356.99

    HMP Lindholme Learning Centre

    2

    £1,110.90

    HMP Littlehey

    13

    £340.70

    HMP Liverpool

    99

    £2,919.94

    HMP Long Lartin

    148

    £182,180.50

    HMP Manchester

    635

    £50,444.73

    HMP Manchester – Public Protection

    1

    £101.76

    HMP Manchester – Security

    2

    £223.74

    HMP Norwich

    403

    £3,956.21

    HMP Pentonville

    355

    £13,976.57

    HMP Ranby

    56

    £1,232.89

    HMP Send

    22

    £6,838.05

    HMP Stocken

    6

    £165.27

    HMP Sudbury

    5

    £1,835.27

    HMP Swaleside

    13

    £2,015.00

    HMP Swansea

    70

    £1,004.74

    HMP Usk and Prescoed

    51

    £10,967.74

    HMP Wandsworth

    848

    £114,603.82

    HMP Wellingborough

    1

    £58.00

    HMP Whatton

    215

    £53,315.58

    HMP Woodhill

    270

    £4,613.79

    HMP Wormwood Scrubs

    133

    £1,913.12

    HMPOI Aylesbury

    2

    £94.65

    HMPYOI Foston Hall

    17

    £413.64

    HMPYOI Hindley

    76

    £1,164.26

    HMPYOI Holloway

    622

    £6,280.04

    HMPYOI Lewes

    33

    £412.99

    HMPYOI Low Newton

    112

    £1,573.07

    HMPYOI Moorland

    120

    £9,226.49

    HMPYOI New Hall

    189

    £5,480.24

    HMPYOI Reading

    85

    £5,259.40

    HMYOI Portland

    34

    £1,803.30

    Prison Service College

    82

    £27,913.31

    HMP Acklington/Castington

    20

    £221.37

    IRC Dover

    1149

    £9,902.50

    HMP Durham

    73

    £471.58

    HMP Hull

    23

    £743.00

    HMP Huntercombe

    123

    £5,065.04

    IRC Morton Hall

    2762

    £44,677.50

    HMP Nottingham

    169

    £1,867.61

    HMP Wakefield

    163

    £107,301.70

    HMPYOI Warren Hill

    16

    £431.49

    HMP Whitemoor

    92

    £30,026.31

    HMP Wymott

    25

    £1,157.87

    HMP Isle of Wight

    10

    £1,228.67

    HMP YOI Isis

    14

    £1,101.08

    Offender Safety, Rights & Responsibilities Group

    282

    £92,537.70

    HMPYOI Brinsford

    148

    £1,462.78

    HMP Bristol

    49

    £428.42

    HMP Bullwood Hall

    28

    £7,846.42

    HMP Canterbury

    14

    £152.28

    HMYOI Chelmsford

    163

    £2,672.87

    HMYOI Deerbolt

    90

    £1,013.15

    HMP Dorchester

    21

    £183.41

    HMPYOI Downview

    17

    £341.50

    HMPYOI Drake Hall

    136

    £1,150.58

    HMP Eastwood Park

    422

    £3,591.42

    HMP Featherstone

    37

    £554.06

    HMYOI Feltham

    284

    £2,910.20

    HMP Gartree

    12

    £210.45

    HMYOI/RC Glen Parva

    132

    £1,381.49

    HMP Gloucester

    15

    £134.67

    IRC Haslar

    1121

    £11,545.50

    HMYOI Lancaster Farms

    42

    £420.75

    HMP Leicester

    75

    £1,064.05

    HMP Lincoln

    103

    £1,241.73

    HMP Maidstone

    8

    £193.36

    HMP Preston

    52

    £650.34

    HMP Risley

    73

    £2,030.13

    HMP Shrewsbury

    3

    £15.06

    HMYOI Styal

    113

    £1,243.83

    HMP The Verne

    20

    £322.28

    HMP Wayland

    6

    £64.52

    HMYOI Wetherby

    42

    £798.14

    HMP Winchester

    66

    £1,891.31

    HMP Exeter

    43

    £384.50

    HMP High Down

    35

    £244.37

    Hounslow Junior Attendance Centre

    4

    £34.22

    HMP Buckley Hall

    1

    £36.00

    HMP Bullingdon

    16

    £467.50

    HMP Onley

    11

    £67.04

    HMPYOI Swinfen Hall

    4

    £33.94

    Equalities Group

    1

    £1.29

    London (Romford) Junior Attendance Centre

    23

    £263.44

    Bournemouth Junior Attendance Centre

    1

    £10.20

    HMYOI Werrington

    20

    £246.41

    HMP KENNET

    4

    £13.34

    HMPYOI Northallerton

    8

    £71.75

    HMYOI Rochester

    12

    £140.22

    Cricklewood Junior Attendance Centre

    1

    £5.26

    HMP Full Sutton

    28

    £2,540.22

    HMP Stafford

    2

    £28.20

    HMP Wealstun

    3

    £19.14

    HMP Ford

    1

    £62.82

    HMYOI Stoke Heath

    9

    £104.18

    South London Greenwich Senior Attendance Centre

    1

    £28.60

    HMP Everthorpe

    3

    £28.40

    Essex Junior Attendance Centre (Wickford)

    1

    £0.77

    Fulham Junior Attendance Centre

    1

    £11.75

    Hertford Junior Attendance Centre

    1

    £232.80

    HMPYOI Askham Grange

    1

    £1.74

    HMP The Mount

    5

    £137.68

    Assisted Prison Visits Unit

    1

    £940.63

    HMP Garth

    1

    £6.88

    Total

    14138

    £994,041.28

    The costs for the provision of language services detailed in the table provided vary dependent upon the nature of the service used, and the length of the assignment. These services may include, Face to Face interpreters including provision for the deaf and deafblind, Telephone Interpreters and Written Translations.

  • Sadiq Khan – 2014 Parliamentary Question to the Ministry of Justice

    Sadiq Khan – 2014 Parliamentary Question to the Ministry of Justice

    The below Parliamentary question was asked by Sadiq Khan on 2014-04-29.

    To ask the Secretary of State for Justice, pursuant to the Answer of 10 April 2014, Official Report, column 406W, on prisons: postal services, how many incidents of (a) drug-related or (b) miscellaneous contraband were found in post received by prisoners in (a) 2010, (b) 2011, (c) 2012 and (d) 2013.

    Jeremy Wright

    All finds of contraband, whether found in post or otherwise, are recorded on a central incident reporting system under the drug-related or the miscellaneous incident categories. In order to establish the number of occasions, in each of the last four years, where contraband had been found in post sent to prisoners, would require the examination of over 62,000 individual electronic incident files. This could only be achieved at disproportionate cost.

  • David Ward – 2014 Parliamentary Question to the Department for Work and Pensions

    David Ward – 2014 Parliamentary Question to the Department for Work and Pensions

    The below Parliamentary question was asked by David Ward on 2014-06-17.

    To ask the Secretary of State for Work and Pensions, what additional resources his Department is making available to reduce the time taken to process requests for mandatory reconsideration of employment and support allowance decisions in West Yorkshire.

    Esther McVey

    We have targeted the resource we use nationally so that requests are processed as quickly as possible to minimise any undue delays, without compromising good quality decision-making.

    In addition we are currently reviewing the customer journey to understand where the pinch points are in the decision making process in order to reduce the end to end journey time.