Tag: Nadine Dorries

The below Parliamentary question was asked by Nadine Dorries on 2014-06-26.

To ask the Secretary of State for Health, what steps he is taking to ensure the same standard of care across the country for those diagnosed with prostate cancer.

Jane Ellison

To help reduce regional variations, the Care Quality Commission (CQC) is increasingly incorporating information from accreditation and peer review programmes into its assessments of National Health Service trusts’ services, including the National Cancer Peer Review Programme. The CQC also intends to use data from the national clinical audit which is being developed for prostate cancer. In addition, national statistics on waiting times experienced by patients with suspected and diagnosed cancers continue to be collected, monitored and published in order to improve equity of access to cancer services and to contribute to an improvement in survival rates.

The results of the latest national Cancer Patient Experience Survey (CPES) from 2013 show that, whilst variations between trusts still exist, the overall range of variation for many indicators has narrowed. For example, in 2010 the proportion of patients saying that they had been given the name of a Clinical Nurse Specialist ranged from 92% in the highest performing trust to 59% in the poorest performing trust (33 points); by 2013 this had reduced to 97% to 76% (21 points).

NHS Improving Quality (NHS IQ) will be doing a suite of work across all surveys to understand what the barriers are to implementing change and to showcase best practice where real improvements can be demonstrated.

NHS England is working with NHS IQ to develop better ways of using the CPES data within the NHS in order to maximise the impact of the survey, to be able to work with successful and struggling organisations to spread best practice for example.

The below Parliamentary question was asked by Nadine Dorries on 2014-06-26.

To ask the Secretary of State for Health, if he will include prostate cancer in the next Be Clear on Cancer awareness campaign; and if he will make a statement.

Jane Ellison

Be Clear on Cancercampaigns are tested at a local and regional level, before a decision is taken on whether to run them nationally throughout England.

Public Health England is actively considering potential local pilot activity specifically targeting prostate cancer within Black African-Caribbean men, due to their significantly increased risk of developing prostate cancer.

The below Parliamentary question was asked by Nadine Dorries on 2014-06-26.

To ask the Secretary of State for Justice, if his Department will strengthen levels of protection of elderly and vulnerable people by allowing the Office of the Public Guardian to investigate abuses of power of attorney in cases where these powers have been revoked.

Simon Hughes

The Government is committed to protecting elderly and vulnerable people, and to ensuring that anyone responsible for abuse is dealt with appropriately.

The Public Guardian has power to investigate cases where concerns are raised about the actions of a person acting under a power of attorney, and to apply to the Court to revoke the power of attorney where necessary to prevent abuse. The Public Guardian will refer cases to health and care authorities, who can act under statutory safeguarding powers to protect an individual who may be at risk, and to the police if he suspects a criminal offence has been committed.

We are currently considering whether the Public Guardian needs additional powers to strengthen his role in safeguarding elderly and vulnerable people, including the power to continue an investigation after a power of attorney or court order has been revoked or disclaimed. This would require changes to primary legislation.

Data on prosecutions for fraud, or for ill-treatment and neglect under the Mental Capacity Act 2005, do not specify whether the allegation relates to a person acting under a power of attorney. The Government’s response to the House of Lords Select Committee’s report on the Mental Capacity Act includes a commitment to review the use of the criminal offence under s44 of the Act.

The below Parliamentary question was asked by Nadine Dorries on 2014-06-26.

To ask the Secretary of State for Justice, what steps he is taking to increase levels of protection for elderly and vulnerable people who fall victim to abuse of power of attorney.

Simon Hughes

The Government is committed to protecting elderly and vulnerable people, and to ensuring that anyone responsible for abuse is dealt with appropriately.

The Public Guardian has power to investigate cases where concerns are raised about the actions of a person acting under a power of attorney, and to apply to the Court to revoke the power of attorney where necessary to prevent abuse. The Public Guardian will refer cases to health and care authorities, who can act under statutory safeguarding powers to protect an individual who may be at risk, and to the police if he suspects a criminal offence has been committed.

We are currently considering whether the Public Guardian needs additional powers to strengthen his role in safeguarding elderly and vulnerable people, including the power to continue an investigation after a power of attorney or court order has been revoked or disclaimed. This would require changes to primary legislation.

Data on prosecutions for fraud, or for ill-treatment and neglect under the Mental Capacity Act 2005, do not specify whether the allegation relates to a person acting under a power of attorney. The Government’s response to the House of Lords Select Committee’s report on the Mental Capacity Act includes a commitment to review the use of the criminal offence under s44 of the Act.

The below Parliamentary question was asked by Nadine Dorries on 2014-06-26.

To ask the Secretary of State for Justice, if his Department will take steps to expand the investigatory powers of the Office of the Public Guardian to better protect elderly and vulnerable people in cases in which power of attorney is abused; and if he will make a statement.

Simon Hughes

The Government is committed to protecting elderly and vulnerable people, and to ensuring that anyone responsible for abuse is dealt with appropriately.

The Public Guardian has power to investigate cases where concerns are raised about the actions of a person acting under a power of attorney, and to apply to the Court to revoke the power of attorney where necessary to prevent abuse. The Public Guardian will refer cases to health and care authorities, who can act under statutory safeguarding powers to protect an individual who may be at risk, and to the police if he suspects a criminal offence has been committed.

We are currently considering whether the Public Guardian needs additional powers to strengthen his role in safeguarding elderly and vulnerable people, including the power to continue an investigation after a power of attorney or court order has been revoked or disclaimed. This would require changes to primary legislation.

Data on prosecutions for fraud, or for ill-treatment and neglect under the Mental Capacity Act 2005, do not specify whether the allegation relates to a person acting under a power of attorney. The Government’s response to the House of Lords Select Committee’s report on the Mental Capacity Act includes a commitment to review the use of the criminal offence under s44 of the Act.

The below Parliamentary question was asked by Nadine Dorries on 2014-06-26.

To ask the Secretary of State for Justice, what steps he will take to introduce safeguards to power of attorney to better protect elderly and vulnerable people from abuses of that power.

Simon Hughes

The Government is committed to protecting elderly and vulnerable people, and to ensuring that anyone responsible for abuse is dealt with appropriately.

The Public Guardian has power to investigate cases where concerns are raised about the actions of a person acting under a power of attorney, and to apply to the Court to revoke the power of attorney where necessary to prevent abuse. The Public Guardian will refer cases to health and care authorities, who can act under statutory safeguarding powers to protect an individual who may be at risk, and to the police if he suspects a criminal offence has been committed.

We are currently considering whether the Public Guardian needs additional powers to strengthen his role in safeguarding elderly and vulnerable people, including the power to continue an investigation after a power of attorney or court order has been revoked or disclaimed. This would require changes to primary legislation.

Data on prosecutions for fraud, or for ill-treatment and neglect under the Mental Capacity Act 2005, do not specify whether the allegation relates to a person acting under a power of attorney. The Government’s response to the House of Lords Select Committee’s report on the Mental Capacity Act includes a commitment to review the use of the criminal offence under s44 of the Act.

The below Parliamentary question was asked by Nadine Dorries on 2014-06-26.

To ask the Secretary of State for Justice, how many successful prosecutions for abuse of power of attorney were brought forward in each of the last five years for which figures are available; and if he will make a statement.

Simon Hughes

The Government is committed to protecting elderly and vulnerable people, and to ensuring that anyone responsible for abuse is dealt with appropriately.

The Public Guardian has power to investigate cases where concerns are raised about the actions of a person acting under a power of attorney, and to apply to the Court to revoke the power of attorney where necessary to prevent abuse. The Public Guardian will refer cases to health and care authorities, who can act under statutory safeguarding powers to protect an individual who may be at risk, and to the police if he suspects a criminal offence has been committed.

We are currently considering whether the Public Guardian needs additional powers to strengthen his role in safeguarding elderly and vulnerable people, including the power to continue an investigation after a power of attorney or court order has been revoked or disclaimed. This would require changes to primary legislation.

Data on prosecutions for fraud, or for ill-treatment and neglect under the Mental Capacity Act 2005, do not specify whether the allegation relates to a person acting under a power of attorney. The Government’s response to the House of Lords Select Committee’s report on the Mental Capacity Act includes a commitment to review the use of the criminal offence under s44 of the Act.

The below Parliamentary question was asked by Nadine Dorries on 2014-06-13.

To ask the Secretary of State for the Home Department, what steps her Department takes to ensure that TPContact achieves and maintains high standards of customer service.

James Brokenshire

Any failure against the contractual critical service levels may result in
deductions against their submitted invoices. In the event of continuous and
unacceptable failures the Department has the ability to terminate the contract.

The performance of Teleperformance as with all of our contracts is subject to
close Home Office scrutiny. The governance processes include regular meetings
at all levels, from local operational teams up to senior official levels, to
allow in-depth reviews of performance against the service standards set out in
the contract, and to provide an escalation route to resolve any issues that may
arise. We also expect suppliers to provide continuous improvement in delivery
of customer services over the course of the contract, which is also monitored
through these processes.

The Department withheld payment of the contractual transitional payment until
transition was complete in each country where Teleperformance operates. This
has now been has now been approved for payment in countries where visa
application centres (VACs) are operational but withheld in locations still to
be transitioned. Ongoing contractual payments will be subject to the service
credit process outlined above.

The data required to judge performance against contractual service standards is
not yet available. We are not aware of any withdrawn applications linked to
delays in processing at the identified visa application centres since they took
over this service. The Home Office is currently collating data on complaints
for the period since Teleperformance commenced operations and it is not
available for publication.

UK Visas & Immigration has worked closely with Teleperformance from the point
at which contracts were awarded to prepare for live operations, including the
summer peak. Annual and monthly application volumes and forecast figures for
2014 were provided to Teleperformance as part of the tender process and local
discussions have taken place to determine the number of appointment slots
available. Opening hours have been extended and appointment availability has
been increased in a number of locations to prepare for the summer period. Where
VACs are open every day, the availability of appointment slots is continually
monitored, with further measures being taken if appointments are consistently
fully booked.

The below Parliamentary question was asked by Nadine Dorries on 2014-06-13.

To ask the Secretary of State for the Home Department, what sanctions have been levied by her Department as a result of TPContact failing to achieve and maintain high standards of customer service while providing services for her Department.

James Brokenshire

Any failure against the contractual critical service levels may result in
deductions against their submitted invoices. In the event of continuous and
unacceptable failures the Department has the ability to terminate the contract.

The performance of Teleperformance as with all of our contracts is subject to
close Home Office scrutiny. The governance processes include regular meetings
at all levels, from local operational teams up to senior official levels, to
allow in-depth reviews of performance against the service standards set out in
the contract, and to provide an escalation route to resolve any issues that may
arise. We also expect suppliers to provide continuous improvement in delivery
of customer services over the course of the contract, which is also monitored
through these processes.

The Department withheld payment of the contractual transitional payment until
transition was complete in each country where Teleperformance operates. This
has now been has now been approved for payment in countries where visa
application centres (VACs) are operational but withheld in locations still to
be transitioned. Ongoing contractual payments will be subject to the service
credit process outlined above.

The data required to judge performance against contractual service standards is
not yet available. We are not aware of any withdrawn applications linked to
delays in processing at the identified visa application centres since they took
over this service. The Home Office is currently collating data on complaints
for the period since Teleperformance commenced operations and it is not
available for publication.

UK Visas & Immigration has worked closely with Teleperformance from the point
at which contracts were awarded to prepare for live operations, including the
summer peak. Annual and monthly application volumes and forecast figures for
2014 were provided to Teleperformance as part of the tender process and local
discussions have taken place to determine the number of appointment slots
available. Opening hours have been extended and appointment availability has
been increased in a number of locations to prepare for the summer period. Where
VACs are open every day, the availability of appointment slots is continually
monitored, with further measures being taken if appointments are consistently
fully booked.

The below Parliamentary question was asked by Nadine Dorries on 2014-06-13.

To ask the Secretary of State for the Home Department, what steps her Department took to ensure that TPContact was prepared for the required increase in capacity at its facilities worldwide to deal with the summer rush of visa applications.

James Brokenshire

Any failure against the contractual critical service levels may result in
deductions against their submitted invoices. In the event of continuous and
unacceptable failures the Department has the ability to terminate the contract.

The performance of Teleperformance as with all of our contracts is subject to
close Home Office scrutiny. The governance processes include regular meetings
at all levels, from local operational teams up to senior official levels, to
allow in-depth reviews of performance against the service standards set out in
the contract, and to provide an escalation route to resolve any issues that may
arise. We also expect suppliers to provide continuous improvement in delivery
of customer services over the course of the contract, which is also monitored
through these processes.

The Department withheld payment of the contractual transitional payment until
transition was complete in each country where Teleperformance operates. This
has now been has now been approved for payment in countries where visa
application centres (VACs) are operational but withheld in locations still to
be transitioned. Ongoing contractual payments will be subject to the service
credit process outlined above.

The data required to judge performance against contractual service standards is
not yet available. We are not aware of any withdrawn applications linked to
delays in processing at the identified visa application centres since they took
over this service. The Home Office is currently collating data on complaints
for the period since Teleperformance commenced operations and it is not
available for publication.

UK Visas & Immigration has worked closely with Teleperformance from the point
at which contracts were awarded to prepare for live operations, including the
summer peak. Annual and monthly application volumes and forecast figures for
2014 were provided to Teleperformance as part of the tender process and local
discussions have taken place to determine the number of appointment slots
available. Opening hours have been extended and appointment availability has
been increased in a number of locations to prepare for the summer period. Where
VACs are open every day, the availability of appointment slots is continually
monitored, with further measures being taken if appointments are consistently
fully booked.