The below Parliamentary question was asked by John Robertson on 2014-06-09.
To ask the Secretary of State for the Home Department, what recent discusssions she has had with the Passport Office about the updating of advice on timescales during busy periods for (a) the renewal of a passport and (b) the time it will take for staff to call an applicant back.
James Brokenshire
Ministers have held frequent recent discussions with Her Majesty’s Passport Office.
Current advice for customers on expected service standards is published on
https://www.gov.uk.
The current guideline for returning calls to customers is to do so within 48
hours. Her Majesty’s Passport Office gives priority to those with the most immediate
travel plans.