The below Parliamentary question was asked by Baroness Prosser on 2015-12-22.
To ask Her Majesty’s Government (1) what is the cost per call of the Equality Advisory Support Service, including the wrap-up time after each call; (2) how this cost compares to benchmarked comparators; and (3) how many calls the service handled each year since 1 October 2012.
Baroness Williams of Trafford
Equality Advisory Support Service (EASS) costs are calculated on a per case basis, covering everything from an initial inquiry through to final action on behalf of the customer, but the EASS estimate of the call element of a case is under £10.
The costs per call or per contact of similar services to EASS are treated as commercially confidential information by the providers concerned.
The numbers of calls handled by the service each year since 1 October 2012 are provided in the table below.
|
Year |
Contacts via telephone |
|
Oct 2012 to Sept 2013 |
37,379 |
|
Oct 2013 to Sept 2014 |
39,095 |
|
Oct 2014 to Sept 2015 |
41,032 |
|
Oct 2015 to Nov 2015 |
7,630 |
|
Total |
125,136 |