Tag: 2022

Michael Fabricant – 2022 Parliamentary Question on Excluding Russia from the G20

The parliamentary question asked by Michael Fabricant, the Conservative MP for Lichfield, in the House of Commons on 17 November 2022.

Michael Fabricant (Lichfield) (Con)

The Leader of the Opposition correctly said that Russia is losing this war. Like a wounded animal, it is now lashing out with weapons from, we believe, Iran and North Korea. Was any consideration given to additional sanctions on those two countries and possibly excluding Russia from membership of the G20?

The Prime Minister

The G20 is not like the G7. It is a broader grouping of countries that works by consensus, so it is not possible to expel Russia in the same way, but my hon. Friend will take comfort from our using the opportunity to unequivocally condemn Russia’s actions. With regard to sanctions on Iran and others, he will be aware that we have recently imposed new sanctions on Iran that relate specifically to the treatment of protesters in the recent demonstrations. That is the right thing to do as the behaviour of the Iranian regime is not acceptable and we should hold it to account.

November 22, 2022
Chris Bryant – 2022 Parliamentary Question on Sanctioning of Carrie Lam

The parliamentary question asked by Chris Bryant, the Labour MP for the Rhondda, in the House of Commons on 17 November 2022.

Chris Bryant (Rhondda) (Lab)

Putin’s aggression was allowed to prosper for too long—ever since 2008, one could argue—so I completely support what the Prime Minister has said and done in support of Ukraine against the barbarism of the Russian Federation. On China, I understand the realpolitik of the past week, but the concentration camps in the Xinjiang province continue, as does the genocide, and the suppression of human rights in Hong Kong continues. May I ask the Prime Minister to do one thing, which the United States of America has already done: sanction Carrie Lam?

The Prime Minister

I am pleased that the United Kingdom has led efforts to hold China to account, including by imposing sanctions on senior Chinese officials and mobilising international support to hold China to account at the United Nations. As hon. Members have heard, we will use dialogue as an opportunity to raise the concerns that we have on Xinjiang and other human rights abuses as we see them.

November 22, 2022
PRESS RELEASE : Southampton nursing agency boss Selvendran Ramar given 11-year ban for abuse of Bounce Back Loan scheme [November 2022]

The press release issued by the Treasury on 22 November 2022.

Selvendran Ramar, 35, from Southampton, has been disqualified as a director for 11 years after he wrongfully obtained a £45,000 Bounce Back Loan in July 2020.

Ramar was sole director of SJSA Ltd, which claimed to provide temporary nursing staff to hospitals, mental health services, care homes and residential homes. It was incorporated on 30 March 2020.

Under the Bounce Back Loan scheme, genuine businesses impacted by the pandemic could take out interest-free taxpayer-backed loans of up to £50,000. However, businesses had to have been trading prior to 1 March 2020 in order to qualify for funding through the scheme, meaning SJSA Ltd was not eligible.

In addition, Ramar overstated the company’s turnover to secure the Bounce Back Loan, confirming the company’s annual turnover was £180,000. In reality, in the first three months of trading the company had received just £5,500 in income.

On receipt of the Bounce Back Loan, Ramar transferred £35,000 to his personal account from the business, and the remaining £10,000 to a family member.

SJSA Ltd went into liquidation in September 2021, which triggered an investigation by the Insolvency Service. At the point of liquidation, the £45,000 Bounce Back Loan was the entirety of SJSA Ltd’s declared liabilities.

The Liquidator has recovered £25,000 of the Bounce Back Loan.

The Secretary of State for Business, Energy and Industrial Strategy accepted a disqualification undertaking from Selvendran Ramar, after he did not dispute that he caused SJSA Ltd to obtain a Bounce Back Loan that it was not entitled to. His ban is effective from 7 December 2022 and lasts for 11 years.

The disqualification undertaking prevents him from directly, or indirectly, becoming involved in the promotion, formation or management of a company, without the permission of the court.

Lawrence Zussman, Deputy Head of Company Investigations at the Insolvency Service, said:

Not only was Selvendran Ramar’s company not trading by the required 1 March 2020 date and therefore not entitled to receive the Bounce Back Loan, but he then tried to divert the funds for his personal use.

Within four days of the company receiving the funds, he transferred £35,000 into his own account and paid the remaining £10,000 to a family member.

The purpose of the Bounce Back Loan scheme was that businesses were meant to utilise the monies specifically for the ‘economic benefit of the business’ which was clearly not the case here.

November 22, 2022
Tobias Ellwood – 2022 Parliamentary Question on Grain Ships Safely Leaving Ukraine

The parliamentary question asked by Tobias Ellwood, the Conservative MP for Bournemouth East, in the House of Commons on 17 November 2022.

Mr Tobias Ellwood (Bournemouth East) (Con)

I strongly welcome the Prime Minister’s words at the G20 in condemnation of Russia’s aggression in Ukraine. I have just returned with the Defence Committee from Odesa, where there is huge appreciation for British efforts in support of Ukraine at this time, but just one fifth as many grain ships have been able to get out since the war.

With Russia’s maritime force severely diminished, Odesa is calling out for a new, more efficient grain deal. Will the Prime Minister meet me to look at securing a UN General Assembly resolution, bypassing the Security Council, to grant Odesa humanitarian safe haven status, along with the formation of a UN-led maritime force so that vital grain ships can be escorted safely out of Odesa?

The Prime Minister

My right hon. Friend is right to highlight the importance of the grain shipments through Odesa. I am very pleased that, after concerted efforts on our part and from other allies with the United Nations Secretary-General, the grain deal, which just days ago was in some doubt, has indeed been extended. That demonstrates the pressure put on Russia by the international community. My right hon. Friend knows the importance of the free flow of food and fertilisers to the developing world through those ships. I would be delighted to meet him to see what more we can do, but I think for now we should be very pleased that the grain deal is being extended. It is already leading to a decline in wheat prices, which will bring some alleviation to the food inflation that we are seeing, particularly in the African continent.

November 22, 2022
Ian Blackford – 2022 Speech on the G20 Summit in Indonesia

The speech made by Ian Blackford, the SNP Leader at Westminster, in the House of Commons on 17 November 2022.

I thank the Prime Minister for advance sight of his statement.

With the Russian military continuing to fire deadly missiles at civilians right across Ukraine, I sincerely hope that Putin’s Foreign Minister was made to feel the justified anger and disgust by those attending the G20. With that in mind, may I ask the Prime Minister what progress has been made at the summits to further isolate Putin’s regime on the international stage? The whole world must stand together on Russian sanctions, and we must make sure that those responsible for crimes against humanity face justice. What progress has been made to ensure that there is no weakening in the international resolve to stand with Ukraine until it secures victory for its people?

Let me turn to the G20 discussions on the economy. The Prime Minister and the Chancellor keep referring to the global factors to blame for the financial crisis facing families across these islands—it is the excuse they are using to impose austerity 2.0 in today’s financial statement—but if this is really all to do with global factors, will the Prime Minister explain why the UK is the only G7 economy that is smaller today than it was before the pandemic? Why is the UK the only G7 country enacting austerity 2.0? The reality is that this is a political choice.

Finally, on the proposed Indo-Pacific trade deal—the latest Brexit fire sale that threatens to sell out our farmers and crofters—the evidence continues to mount that the Brexit effect is reducing our economy by 4%, a factor that is driving Tory austerity. This week, we heard from the former Secretary of State for Environment, Food and Rural Affairs, the right hon. Member for Camborne and Redruth (George Eustice), who retrospectively ripped apart the trade deal with Australia and the damaging impact that it will have on our agrifood sector. I remind Government Members that that deal was endorsed by every single Conservative MP. Can the Prime Minister explain to Scotland’s food and farming industries why he is so committed to pursuing yet another Brexit deal that will deliver a hammer blow to their businesses?

The Prime Minister

I welcome the right hon. Gentleman’s comments about Russia and Ukraine, and I thank him for them. He should be reassured that in Putin’s absence the Russian Foreign Minister felt the full assault, from allies including the United Kingdom, of the absolute outrage that the international community feels about what is happening. That will continue when Russia attends these fora.

The Government are an absolute champion of British farming and farmers. That will remain the case. We will continue to find opportunities to put great British produce on the tables of many more families around the world.

I will just briefly address the right hon. Gentleman’s comments about the economy. He had a few different stats, but it is worth bearing in mind that we have just come from a G20 summit at which two thirds of the G20 members sitting around the table are experiencing inflation rates north of 7%. The International Monetary Fund predicts that a third of the world’s economy is already or will shortly be in recession.

If the right hon. Gentleman takes the time to read the G20 communiqué, he will see that actually the global picture is very clear: countries around the world are grappling with high energy prices, high food prices and rising interest rates. Indeed, many countries around the world, like us, have committed, as does the international community, to ensuring fiscal sustainability as a path to improving those matters. That is absolutely the challenge that we confront, and it is absolutely the challenge that the Chancellor will meet head on. We will make those decisions with fairness and with compassion.

November 22, 2022
Alicia Kearns – 2022 Parliamentary Question on Prime Minister Meeting Xi Jinping

The parliamentary question asked by Alicia Kearns, the Conservative MP for Rutland and Melton, in the House of Commons on 17 November 2022.

Alicia Kearns (Rutland and Melton) (Con)

Dialogue is never weakness, so will my right hon. Friend tell us when he intends to reschedule his meeting with Xi Jinping? It is not an endorsement of the Chinese Communist party, but an opportunity to set out our red lines, particularly on the hostile actions we have seen on UK soil in the last month. We need shortly to see a strategy from the Prime Minister on China.

Will the Prime Minister also inform the House what progress on isolating Russia was made at the G20 with India and other nations that are not as aligned with us on Ukraine, because they are key to global stability and ending bloodshed?

The Prime Minister

I thank the Chair of the Select Committee on Foreign Affairs for her excellent question. She is absolutely right about the importance of dialogue, and she will have heard what I said to the Leader of the Opposition about dialogue. We are in the process of refreshing our integrated review, and no doubt our approach to China will be a part of that. In the meantime, she is right that dialogue also offers the opportunity for us to raise issues of concern, and to defend our values and interests—particularly with regard to areas such as Hong Kong—which we will continue to do as the opportunity arises.

My hon. Friend is right to point out the position of those non-aligned countries. We should all take enormous comfort from the fact that the G20 communiqué was agreed; it was substantive, comprehensive and contained strong language of condemnation about Russia’s aggression. That was by no means assured just a week or so ago, and it speaks to the feeling in the international community —something I saw across the G20 table as many, if not almost all, countries took the opportunity to say something about Russia’s actions, and joined us in condemning it. There is always work to do and we will continue to have that dialogue with those partners.

November 22, 2022
Keir Starmer – 2022 Speech on the G20 Summit in Indonesia

The speech made by Sir Keir Starmer, the Leader of the Opposition, in the House of Commons on 17 November 2022.

I thank the Prime Minister for an advance copy of his statement.

What should have been a summit focused on global economic recovery and delivering clear commitments on climate change was sadly overshadowed by the unjustifiable actions of Russia and its illegal war in Ukraine. Civilian infrastructure was targeted across Ukraine and a war of aggression rumbled on as world leaders tried to reach agreement.

Whatever the outcome of the investigation into the missile incident in Poland, it is a stark reminder of the danger that Russia’s unjustifiable war has brought to the border of our NATO allies. We must remain vigilant and united in our opposition to this pointless and brutal conflict. As I have said many times from this Dispatch Box and to the Prime Minister personally, whatever other differences we may have across the House—and there are many—when it comes to the defence of Ukraine, we stand as one.

On behalf of Members across the House, I send our condolences to those killed in Poland. Poland’s measured reaction to the incident and the calm heads that have prevailed over the past two days are welcome. I listened carefully to what the Prime Minister said about that and I agree with him that no country can be blamed for defending itself. We need to get to the bottom of this. Obviously, the investigation is ongoing, but when does the Prime Minister expect those investigations to be finalised?

Russia is losing this war, so I welcome the G20’s communiqué, which set out:

“Most members strongly condemned the war in Ukraine”.

Has further support for Ukraine been discussed among western allies? What efforts are taking place to open a diplomatic road map to rid Ukraine of Russian troops and bring an end to the conflict?

It is crucial that we work to find international unity to further isolate Putin. That will include working with China. We do not underestimate the challenges that China poses to global security and we must defend the human rights of the Uyghur and democracy in Hong Kong, but our approach must be measured, and it is in our interest to work with China on the climate crisis, trade and, most importantly, isolating Putin. I was glad to see constructive dialogue on those issues between President Biden and President Xi. Does the Prime Minister believe that the summit marks a change in west and China relations, and are his Government now taking a different approach from his predecessor to British-China relations?

After a decade of low growth in this country, it is crucial that we open new trade opportunities. The Prime Minister said that he had met Prime Minister Modi, when a future UK-India trade deal was discussed. That deal has previously been put in doubt by his Home Secretary, who indicated that she would not support it. Labour does support a trade deal with India, which we believe can bring new opportunities to promote and create new jobs here in Britain. Will the Prime Minister tell us when he now expects the deal to be completed, and whether measures on visas will be included in the overall deal? If so, can he guarantee that his whole Cabinet will actually support it? Will he also tell us whether in his meeting with President Biden, the UK-US trade deal was discussed—or can we assume that this deal now has no prospect of being delivered any time soon?

Lastly, may I ask the Prime Minister whether the Northern Ireland protocol was raised by either US or EU colleagues? Failure to make progress is hurting British research, development and trade, all at a time when we need to remove barriers for British business. Fixing this issue could lead to a better relationship with our biggest trading partners, an opportunity for our scientists and exporters, and an end to the past two years of unnecessary fights and division; so when is the Prime Minister going to deliver?

Our international alliances have never been so crucial, for global stability and our own stability. We on the Opposition side of the House know that standing up to Russia’s aggression will require further sacrifices, but we must make those sacrifices because taking no action is not an option. The message from all of us must be clear: Ukraine will win and Putin will lose. Democracy and liberty will defeat imperialism again.

The Prime Minister

Let me start by thanking the right hon. and learned Gentleman for his words about the situation in Ukraine and Russia, and for his condemnation of the Russian aggression and steadfast support for the position of the Government and, indeed, the whole House on Ukraine.

The right hon. and learned Gentleman was right to ask about the further support that we will be providing. He will know that we have provided £1.5 billion in economic and humanitarian support for Ukraine, alongside, obviously, the military assistance. We are hosting a reconstruction conference in the UK next year, and there is an ongoing dialogue about what further support the Ukrainian Government need from us and others. In the short term, we are in the process of providing 25,000 pieces of winter equipment for the brave Ukrainian soldiers, but also funds to help restore some of the damage done to Ukraine’s energy infrastructure, which I know have been warmly welcomed by President Zelensky.

Let me briefly turn to some of the right hon. and learned Gentleman’s other questions. On China, I very much supported President Biden in his meeting with President Xi. President Biden and I discussed that meeting at length. I believe that our approach is entirely aligned with that of the United States, and indeed our other allies such as Canada and Australia. Of course China poses significant challenges to our values, our interests and indeed our economic security. It is right that we take the necessary steps to defend ourselves against those challenges, but it is also right to engage in dialogue when that can make a difference in solving some of the pressing global challenges that we all collectively face.

The right hon. and learned Gentleman asked about Northern Ireland. I have discussed this issue with my European counterparts and, indeed, with the President at various meetings, not just at the G20. I remain committed to finding a solution to the challenges posed by the protocol. It is clearly having an impact on families and businesses on the ground in Northern Ireland. The people of Northern Ireland deserve to have a functioning Executive, particularly at a time like this, and that is something that I will devote my energies to bringing about. So far I have had very constructive relationships and discussions about this issue with both the President and our European counterparts, including the Taoiseach last week.

On trade, the broad, overarching comment I would make to the right hon. and learned Gentleman is that when it comes to trade deals, whoever they may be with, what I will not do is sacrifice quality for speed. I think it is important that we take the time to get trade deals right. Of course this Government believe wholeheartedly in the power and the benefits of free trade, which is something that we will champion around the world.

I discussed the free trade agreement with India, and both the Prime Minister of India and I committed our teams to working as quickly as possible to see if we can bring a successful conclusion to the negotiations.

The priorities of the US are in a lot of different areas, but with regard to trade—the President and I discussed this—we are deepening our economic relationship. The United States is already our single largest trading partner. We are doing more with individual states to broaden our trade relationships, and we have seen recent action on tariffs with regard to steel, aluminium and agricultural exports. All of that is good for the UK economy.

Of course, we are in the process of some exciting conversations about joining the comprehensive and progressive agreement for trans-Pacific partnership. That is real evidence of our country’s commitment to the Indo-Pacific region, and is supported by the Prime Ministers of Canada, Australia and Japan. I hope that we can bring those negotiations to a conclusion in the near future.

Lastly, my reflections on the summit and on attending COP are that the United Kingdom is at its best when we are an engaged and active member of the global community —when we are standing up for our values, defending our interests, spreading prosperity, and alleviating poverty and suffering. I am pleased to have had conversations with so many leaders over the past couple of days that confirmed to me that they very much welcome the UK’s support in achieving all those objectives, and that is what this Government will set about doing.

November 22, 2022
Rishi Sunak – 2022 Statement on the G20 Summit in Indonesia

The statement made by Rishi Sunak, the Prime Minister, in the House of Commons on 17 November 2022.

With permission Mr Speaker, I would like to make a brief statement on the G20 summit in Indonesia, but first I want to address Russia’s missile attacks on Ukraine this week.

On the very day that I and others confronted the Russian Foreign Minister across the G20 summit table with the brutality of his country’s actions, and on the very day that President Zelensky addressed the G20 with a plan to stop the war, Russia launched over 80 separate missile strikes on Ukraine. The targets were innocent people and civilian infrastructure; the aim, to cast the population into darkness and cold. Once again, Russia has shown its barbarity and given the lie to any claim that it is interested in peace.

During the bombardment of Ukraine on Tuesday, an explosion took place in eastern Poland. The investigation into this incident is ongoing and it has our full support. As we have heard the Polish and American Presidents say, it is possible that the explosion was caused by a Ukrainian munition which was deployed in self-defence. Whether or not this proves to be the case, no blame can be placed on a country trying to defend itself against such a barrage. [Hon. Members: “Hear, hear.”] The blame belongs solely to Russia.

I spoke to President Duda yesterday to express my sympathy and pledge our solidarity. I also spoke to President Zelensky on a joint call with Prime Minister Trudeau to express our continued support, and I met my G7 and NATO counterparts at the sidelines of the G20. We will help our Polish allies to conclude their investigation and we will continue to stand with Ukraine in the face of Russia’s criminal aggression.

The Bali summit took place amidst the worst economic crisis since 2008. The G20 was created to grip challenges like this, but today’s crisis is different, because it is being driven by a G20 member. By turning off the gas taps and choking off the Ukrainian grain supply, Russia has severely disrupted global food and energy markets. The economic shockwaves will ripple around the world for years to come. So, together with the other responsible members of the G20, we are delivering a decisive response.

Almost all G20 members joined me in calling out Russia’s actions, declaring that

“today’s era must not be one of war.”

We will work together to uphold international law and the United Nations charter, and we will act to protect our collective economic security. The G20 agreed to use all available tools to support the global economy and ensure financial stability. That means international financial institutions mobilising more resources to support developing countries, it means continuing to call out those who exploit their lending power to create debt traps for emerging economies, and it means tackling the causes of rising inflation head on, including by delivering fiscal sustainability.

We pledged our support for the UN-brokered deal to keep grain shipments moving in the Black sea. I am pleased to say that that deal has now been renewed. Two thirds of Ukraine’s wheat goes to developing countries. With famine looming, it is desperately needed and Russia must uphold its part of the deal.

We agreed action to improve energy security by accelerating the transition to clean energy. We launched a new just energy transition partnership with Indonesia, which will unlock billions in private finance for new green energy infrastructure. Finally, we committed to maintain free markets and free trade and to reform the World Trade Organisation.

Yesterday, I held my first meeting with President Biden. We pledged to redouble our support for Ukraine and to continue deepening our co-operation, including on energy security and managing the challenges posed by China. I met Prime Minister Modi, when we reviewed progress on our forthcoming free trade agreement. I discussed our accession to the comprehensive and progressive agreement for trans-Pacific partnership with the Prime Ministers of Japan, Canada and Australia, and I met almost every other leader at the summit, with the exception of Russia.

In each of those discussions, there was a shared determination to restore stability, deliver long-term growth and drive a better future—one where no single country has the power to hold us back. In just a few moments, my right hon. Friend the Chancellor will build on those international foundations when he sets out the autumn statement, putting our economy back on to a positive trajectory and restoring our fiscal sustainability.

By being strong abroad, we strengthen our resilience at home. We will continue to support Ukraine, we will continue to stand up for the rule of law and the fundamental principles of sovereignty and self-determination, and we will build a global economy that is more secure, more stable and more resilient, because that is what the gravity of the moment demands and that is how we will ensure that our country emerges from this crisis stronger than it was before. I commend this statement to the House.

November 22, 2022
Mel Stride – 2022 Statement on State Pension and Benefits Rates

The statement made by Mel Stride, the Secretary of State for Work and Pensions, in the House of Commons on 17 November 2022.

The Social Security Administration Act 1992 places an annual statutory duty on the Secretary of State to review the rates of state pensions and benefits after consideration of trends in price and earnings growth in the preceding year. I have now concluded this review for the tax year 2023-24.

I have decided that state pension and benefit rates should increase in line with the consumer prices index (CPI) for the year to September 2022. This means that they will increase by 10.1% from 10 April 2023.

I will deposit the full list of the new rates in the Libraries of both Houses in due course, but I am pleased to announce here the increases to some of the largest benefits. The full rate of the new state pension will increase from £185.15 to £203.85 a week. The basic state pension will increase from £141.85 to £156.20 a week. The standard minimum guarantee for a couple in pension credit will increase from £278.70 to £306.85 a week. The enhanced rate of the daily living component of personal independence payment will increase from £92.40 to £101.75 a week. The universal credit standard allowance for a couple where one or both are over 25 will increase from £525.72 to £578.82 a month; the limited capability for work and work-related activity amount will increase from £354.28 to £390.06 a month; and the child element for those born on or after 6 April 2017 will increase from £244.58 to £269.58 a month.

This decision will increase expenditure on state pensions and pensioner benefits by £13 billion in 2023-24 compared to no change in these rates for the same period. It will meet the Government’s manifesto commitment to apply the triple lock to the new and basic state pensions. It will also extend CPI protection to those who rely on the standard minimum guarantee in pension credit at a cost of £700 million above the statutory minimum requirement.

The decision will also increase expenditure on reserved non-pensioner benefits by £9 billion in 2023-24 compared to no change in these rates for the same period. This includes benefits for those with additional disability or care needs and increases to universal credit which provides essential support to people on the lowest incomes while they seek work, seek progression in work, or are unable to work.

In view of the exceptional situation that currently pertains with respect to fuel costs, I have also decided to freeze the standard fuel cost deductions in housing benefit, rather than increase them in line with the normal convention of the fuel element of CPI.

I can also confirm that the local housing allowance rates for 2023-24 will be maintained in cash terms at the elevated rates agreed for 2020-21.

I have also completed my periodic statutory review of the levels of the benefit cap which, since 24 March 2022 and under Section 96A of the Welfare Reform Act 2012, I am obliged to undertake at least once every five years. I have concluded that each of the four benefit cap levels should be increased in line with CPI for the year to September 2022. This means that they will increase by 10.1% from April 2023. The annual benefit cap levels will therefore increase as follows:

to £25,323 for couples and lone parents in London and £22,020 for the rest of Great Britain

to £16,967 for single people without children in London and £14,753 for the rest of Great Britain.

Social security is a transferred matter in Northern Ireland.

November 22, 2022
PRESS RELEASE : Energy UK responds to Ofgem’s review on supplier support for vulnerable customers [November 2022]
The press release issued by Energy UK on 22 November 2022.

Responding to Ofgem’s review of how energy suppliers are helping vulnerable customers this winter and beyond, Energy UK’s Director of Advocacy, Dhara Vyas, said:

“Identifying and supporting vulnerable customers is already a top priority for retail suppliers, and many go above and beyond as demonstrated in our good practice summary of our vulnerability commitment.

“This includes setting up and training dedicated teams, providing millions of pounds in customer support funding, partnering with charities and third parties and encouraging people to sign up to the Priority Services Register.

“Our members have responded swiftly to Ofgem’s review – including providing additional documentation to demonstrate where processes were already in place, and will continue to look at all the ways they can make sure people get the help and support they need.”

ENDS

Read examples of suppliers going above and beyond to support vulnerable customers in our Vulnerability Commitment Good Practice Summary report.

Energy UK’s Vulnerability Commitment

12 energy retail suppliers covering 80% of the market have signed up to Energy UK’s Vulnerability Commitment, committing to drive continuous improvement in support for customers in vulnerable circumstances

The Commitment is designed to go above and beyond existing licence obligations and includes requirements to implement specific training for frontline staff, assign a dedicated board-level or equivalent Vulnerability Champion and undertake consumer research to ensure the company’s approach to supporting vulnerable customers is informed and up-to-date.

Each year, an independent expert panel assesses each supplier’s performance against the Vulnerability Commitment under the criteria of accessibility, collaboration and innovation.

More information about the Vulnerability Commitment is available here.

Additional support for customers
- Despite rising costs, and increased pressure, energy suppliers continue to increase the support they provide to customers, including additional funding for customers in fuel poverty.
- All major retail suppliers have their own funds, independently managed by fund administrators or in partnership with consumer bodies like Citizens Advice.
- Suppliers in the UK provide discretionary support of around £54 million on top of the more than £1 billion in mandatory schemes they deliver every year.
- These mandatory schemes are to help people struggling with energy bills. This includes the funding for the Energy Company Obligation (ECO) and the Warm Home Discount (WHD).
- Suppliers have a range of support for customers which they put into place at the beginning of the Covid-19 pandemic, and have committed to continuing including:
  - Payment holidays
  - Restructured payment plans
  - Credit advances to customers on pre-payment meters
- Recognising that a growing number of customers will require support, many suppliers have increased customer service resource, from hiring more front-line advisors to setting up dedicated affordability support teams.
More examples from each supplier are available here.
November 22, 2022