NEWS STORY : Government Kicks Off Largest Overhaul of Jobcentres in Decades
STORY
The Department for Work and Pensions (DWP) today launched what Ministers are calling the biggest reform of Jobcentres in decades, with the first of several new “jobs and careers service” pilots opening in Wakefield, West Yorkshire. The “Pathfinder” initiative promises to move away from a centralised, one-size-fits-all model and give local areas greater say in designing tailored support to help people back into work. Under the new approach, Wakefield’s Jobcentre will introduce a range of innovations aimed at breaking down barriers between jobseekers and employers. As of yesterday, DWP staff began trialling a “Coaching Academy” to provide specialised training for advisers, helping them offer more personalised guidance. Alongside this, the centre held a careers event focused on West Yorkshire’s growing creative sector, drawing participation from local employers such as Production Park, known for hosting Netflix productions.
“The old tick-box approach simply doesn’t work for people trying to build a better life,” said Employment Minister Alison McGovern. “By involving local leaders in Wakefield to co-design this service, we can ensure support truly reflects regional labour-market needs.”
Tracy Brabin, Mayor of West Yorkshire, added that the reforms would give people “a better chance of landing a good job when they are treated with dignity and respect at a trusted local Jobcentre.” West Yorkshire Combined Authority and Wakefield Council have together committed almost £40 million to expand employment support, including initiatives that link health services with job coaching.
The Wakefield pilot is the first of several Pathfinders planned for launch later this year, with others targeting groups such as young people and individuals with health conditions. In each area, DWP officials will test ideas ranging from digital “hubs” where any resident—whether receiving benefits or not—can access employment advice, to events that match local talent to high-growth sectors. Ministers say the move is a core part of the government’s “Get Britain Working” agenda. Alongside boosting the National Living Wage and tightening workplace protections through the Employment Rights Bill, the new Jobcentre strategy aims to deliver more secure, well-paid jobs and improve living standards.
Local employers have welcomed the more collaborative approach. According to a recent DWP survey, only 9 percent of businesses currently recruit through Jobcentres; officials hope that regular sector-focused events and deeper partnerships with colleges and training providers will raise that figure and connect jobseekers with vacancies more quickly. Full roll-out of the new model across England is expected by late 2026, once lessons from Wakefield and subsequent pilots have been evaluated. In the meantime, communities in other regions are preparing to adopt similar locally-led strategies, with DWP guidance on developing bespoke “Get Britain Working plans” already published.
