The press release issued by HM Treasury on 10 May 2004.
The Treasury, in consultation with National Savings and Investments (NS&I), the Financial Ombudsman Service (FOS) and the Parliamentary Ombudsman, has decided that the NS&I’s complaints procedure should be harmonised with that of other retail financial services providers.
As a first step, the FOS is today publishing a consultation paper which outlines the modifications required to its voluntary jurisdiction rules in order to accommodate NS&I.