STORY
The Government has announced proposals for an independent veterinary ombudsman as part of what it described as the largest reform of the sector in half a century. The plans are intended to give pet owners stronger rights and improve transparency over treatment costs.
The proposed ombudsman would provide a route for complaints and disputes, while further measures would address information about prices and treatment options. Ministers said the reforms were designed to improve competition and public confidence.
The proposals follow concern about rising veterinary bills and consolidation in the market. The Government will need to balance consumer protection with the costs faced by practices and the professional independence of veterinary surgeons.