STORY
The Competition and Markets Authority has ordered StubHub UK to refund more than 50,000 customers after finding that the company broke consumer law by failing to show mandatory fees upfront. The regulator said the ticket marketplace must repay more than £590,000 to customers and pay a financial penalty close to £900,000.
The CMA said some customers buying tickets for gigs and sports events between April and December 2025 were required to pay unavoidable service and delivery fees that were added only at the final stage of checkout. The regulator said the practice, known as drip pricing, could prevent customers from comparing prices accurately at the start of the buying process.
Affected customers will not need to take action, with StubHub UK expected to contact them and issue refunds automatically to the card used for the transaction. The CMA said StubHub UK had admitted breaking the law, settled early and received a 40 per cent reduction in its financial penalty.