Energy Saving Trust – 2020 Statement of Apology on their Management of the Bike Voucher Scheme

The statement made by the Energy Saving Trust on 29 July 2020 after problems with their management of the Bike Voucher Scheme.

Energy Saving Trust would like to apologise for the frustration and inconvenience at the Fix Your Bike Voucher Scheme website being taken offline. This was due to unprecedented high demand at launch, the site was inundated with users attempting to gain access at the same time. The website was designed for high volumes of traffic, however, at the time of the scheme launching, demand in fact far exceeded even our highest expectations.

Our team continue to work hard to resolve these issues and have the Fix Your Bike Voucher Scheme available as soon as possible. We will post any updates on the website and on our social media channels.